Strategic Account Manager (Upstate New York)

Job Description

We are looking for a dynamic Strategic Account Manager to join our regional team. This person will be responsible for driving ResMed brand prescriptions and managing strong relationships with our company's key clients. 

The ideal candidate for this role would be located within a reasonable distance of (Upstate New York) Rochester and/or Syracuse New York . Relocation assistance is not available.

Key deliverables include planning, positioning and strategic marketing of ResMed solutions with referral sources, including but not limited to physicians, sleep labs and other.  In addition, building rapport with clients to drive adoption of ResMed brand as clinical preference.

Let’s talk about Responsibilities:

• Drive durable ResMed brand prescriptions, identify referral opportunities, and increase patient funnel by leverage existing solutions
• Develop and maintain solid relationships and engagement with clients to drive ResMed branded prescriptions as direct clinical and operational preference
• Acquire a thorough understanding of client and patients’ needs to instill ResMed branded solutions from beginning to end of patient’s journey and to reduce fallout in the patient journey
• Shift client’s clinical preference from diagnosis basis to patient’s long-term success
• Plan and execute strategies with specialists to drive client adoption of ResMed branded solutions
• Collaborate with support teams through sales process and long-term implementation of solution(s) using Customer Relationship Management (CRM) system.
• Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions.
• Let’s talk about Key Skills:
• A data driven mindset to identify how to effectively increase customer funnel
• Ability to interpret key data/reports to clinically and constructively increasing shares
• Analyze client data to understand patient and provider relationship to offer ResMed brand solutions
• The ability to develop a strong business acumen, build trust and creditability with client and gain their adoption to ResMed solutions and products as primary preference
• Strong interpersonal and communication skills to build rapport with clients and adjust strategy to meet their needs

Qualifications and Experience:

Required

• 5+ years of sales experience plus a bachelor’s degree or equivalent experience
• Prior top ranked medical device, business to business (B2B) or business to consumer (B2C)
• Exceptional sales, negotiating and closing skills
• Experience using Salesforce (SFDC) or similar customer relationship management (CRM) platform.
• Excellence in all forms of communication, effective communicator in upstream and cross channel collaboration
• Motivated, execution and results focus with accountability for continuous improvement.
• Team player with strong work ethic and a can-do attitude.
• Ability to travel throughout territory as necessary to achieve results

Why Resmed?

Impact at Scale: Help shape solutions used by millions worldwide.

Global Reach: Work across regions, teams, and technologies in a truly interconnected ecosystem.

Career Growth: Thrive in a dynamic, inclusive environment where bold ideas are welcomed.

Purpose-Driven Work: Join a company committed to improving lives—one breath, one night, one patient at a time.

Join Us!

At Resmed, we believe innovation starts with people. We value diversity of thought, agility, and imagination — and we know that building something meaningful takes leaders who are passionate, humble, and technically sharp.

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.