Team Lead Account Management - Europe (AI x Greentech) (m / f / d)
At a glance
Senior Account Management role at Reonic. Berlin · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead, coach, and develop an account management group of more than ten people across European markets
- Personally handle a customer group during onboarding, then keep the customer perspective represented internally
- Build an upsell approach for each market, using net retention rate as your primary measure
- Plan and deliver projects that raise account management efficiency and performance
- Join customer calls, observe team interactions, and give practical coaching feedback
What you bring
- At least five years in B2B customer success and account management, including direct client work
- A track record of scaling operations and managing teams across multiple markets in fast-moving companies
- A business education from a top-tier school or a technical background such as industrial engineering
- Strong communication and relationship skills, with English proficiency at C2 level
Who this fits
This suits a senior people leader who can coach an account management team while staying close to customers and commercial retention work. You’ll work full time from the Berlin office five days a week. French, Italian, or Spanish would be useful, and prior startup or high-growth experience fits the stated environment.
From the employer
Are you passionate about renewable energy?
Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!
This is a full-time, on-site position based in Berlin.
What You’ll Do
Take full ownership of the Account Manager Team (>10 AMs) across multiple European markets, building, mentoring, coaching, and inspiring a high-performing, collaborative team.
Your onboarding will consist of diving deep into the role, taking care of a batch of customers yourself.
Ensure account management is the voice of the customer internally.
Develop and push an upsell motion in every market, NRR (net retention rate) is your north star.
Strategically plan and implement projects that improve efficiency & performance in the department.
Constantly coach the team to reach new heights, shadowing calls, joining some, and providing actionable feedback is your thing.
What Makes You a Great Fit
Strong knowledge of B2B customer success, and account management (5+ years experience) and proven ability to engage directly with clients.
You are a leader, coaching and mentoring teams to constantly reach new heights is what drives you.
Proven success in scaling operations and leading teams, ideally across more than one market in fast-paced environments like startups or scale ups.
You come either from a top tier business school, or have a technical background e.g. (industrial-) engineering
Previous experience in the startup ecosystem or high-growth environments.
Motivation to drive change in renewables and have a tangible positive impact.
Exceptional communication, and relationship-building skills.
Excellent English communication skills (C2). proficiency in French, Italian or Spanish is a plus.
Why Join Us?
Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
Enjoy opportunities for personal and professional growth.
Embrace the freedom to innovate and make quick changes in a dynamic team.
Perks include gym membership, coffee, regular team events, MacBook and more.
Receive competitive pay.
Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.
About Reonic
At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.
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