Assistant Manager - Key Accounts - Hyderabad
At a glance
Mid-level Account Management role at Rentokil Initial. Hyderabad · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage existing customers through phone and email, with occasional customer visits when needed
- Renew annual contracts, secure planned price increases, and keep customer collections on target
- Retain key-account revenue while identifying upsell and new-customer business opportunities
- Study market and competitor gaps, then share customer feedback with the service team
- Coordinate with internal and external stakeholders as part of a multifunctional team
What you bring
- At least four years in sales, inside sales, or customer care
- Strong customer relationship management ability for handling existing accounts
- Clear verbal and written communication skills
Who this fits
This role suits an account professional who can manage customers mainly from an office in Hyderabad. You’ll report to the National Key Account Manager and work across internal and external teams. Customer visits may occasionally be required.
From the employer
Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
Your day to day responsibilities will include:
About the Role:
- The Key Accounts Executive will be responsible for managing existing customers in the region/geography assigned. This is primarily an office based job and so the responsibilities that will need to be executed will involve customer contact over telephone or email. In exceptional cases, it may be required to visit the customer.
- The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders.
Job Responsibilities:
- Managing existing customers
- Customer retention
- Annual contract renewal with price increase
- Collection / DSO management
- Up-selling
- Business development from new customers
- Market survey, competitor analysis to understand gaps of our services.
- Support the service team by providing customer feedback.
- Attend other work-related duties as may be assigned from time to time.
Key Result Areas:
- Customer (Revenue) retention of 95%+
- On-time customer contract renewal of 100%
- Price increase from existing customers as per target set
- Manage collection and DSO as per targets set
Requirements
Competencies (Skills essential to the role):
- Overall Sales / Inside Sales / Customer Care experience of 4+ years. Experience in managing Key Accounts will be an added advantage.
- Excellent Customer Relationship management skills
- Good communication – both verbal and written
Benefits
Are you interested? Here's what you can expect when you join us
Attractive Base Salary
Annual Performance Based Bonus
Group Mediclaim Insurance Policy
Travel Reimbursement
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
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