Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at RELX. Manila · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Check data using calls, spreadsheets and online research, then record your findings and methods accurately
- Handle customer questions by email and phone, resolving cases within service deadlines
- Follow rules for identity checks, data protection and record retention while working across internal systems
- Investigate client problems, escalate when needed and log interactions, complaints and outcomes for reporting
What you bring
- You have a bachelor's degree or have completed at least two years of college without outstanding coursework
- You can use 10-key, Microsoft Office and Adobe Acrobat, and move between computer systems while researching
- You communicate well in written and spoken English and can perform repetitive data work accurately
Who this fits
This role suits someone who is comfortable with detailed research, customer problem-solving and changing workloads. You must be able to switch between mid-shift and night-shift schedules as business needs change, and attend on-site training when required.
From the employer
Job Description
Key Responsibilities:
- Validate data through phone, spreadsheets, and web-based research.
- Document data and processes accurately; communicate findings clearly.
- Ensure quality and compliance in all services provided.
- Research, resolve, and respond to inquiries via email and inbound/outbound calls within service level agreements, delivering excellent customer experience.
- Adhere to corporate policies on authentication, data security, and record retention.
- Navigate multiple systems and internal tools for research and documentation.
- Investigate client issues and escalate to Supervisor when necessary.
- Build customer confidence through effective problem-solving and service delivery.
- Maintain detailed records of customer interactions, inquiries, complaints, and resolutions for reporting purposes.
Key Competencies:
- Analytical Thinking: Ability to research, interpret, and validate complex data accurately.
- Attention to Detail: Ensures precision in data entry, documentation, and audits.
- Problem-Solving: Identifies issues and implements effective solutions promptly.
- Customer Service Orientation: Delivers a positive experience through clear communication and responsiveness.
- Adaptability: Thrives in dynamic environments with changing priorities and workloads.
- Technical Proficiency: Skilled in navigating multiple systems and tools efficiently.
- Time Management: Prioritizes tasks effectively to meet deadlines and service level agreements.
- Collaboration: Works well with team members and escalates issues appropriately.
Qualifications:
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- 10-key proficiency; Siebel experience preferred.
- Strong computer skills: ability to multitask and research effectively.
- Proficiency in Microsoft Office Suite and Adobe Acrobat.
- Excellent English communication skills (written and verbal).
- High attention to detail; ability to perform repetitive tasks accurately.
- Ability to make judgment calls based on pre-set criteria and experience.
- Adaptable to fluctuating deadlines, intense workloads, and changing priorities.
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Flexible to transition between mid-shift and night-shift schedules based on business needs.
- Must meet performance and attendance requirements as outlined.
- Willingness to attend onsite training as required.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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