Technical Account Manager
At a glance
Manager-level Account Management role at Qualys. United Kingdom · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide major enterprise customers on Qualys architecture, integrations, deployment choices, and module adoption
- Build relationships with technical leaders and security executives, adapting complex explanations to each audience
- Run renewal and upsell opportunities with the Account Director, including technical proofs of concept when needed
- Present solutions, respond to RFI and RFP requirements, and keep account opportunities updated in the CRM
- Bring customer input to product and engineering teams through roadmap discussions, business reviews, and executive briefings
What you bring
- You have senior-level technical or solution architecture experience in cybersecurity or enterprise SaaS
- You bring strong security knowledge, including areas such as vulnerability management, compliance or cloud security
- You understand enterprise IT across cloud and hybrid setups, and can communicate with both technical teams and executives
- You can oversee several strategic customer accounts at once
Who this fits
This role suits a senior technical advisor who can shape enterprise security solutions while supporting account growth and renewals. You’ll work closely with an Account Director and coordinate across product, engineering, and other teams.
From the employer
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Technical account manager — Qualys
Overview:
The TAM role at Qualys is a highly technical solution architect responsible for engaging with large and strategic enterprise customers. You act as the technical counterpart to the Account Director, deeply understand customer environments, provide expert guidance on the Qualys platform, and help drive renewals, identify upsell and long-term value with the customer.
Key Responsibilities
Customer Engagement & Technical Leadership
- Serve as the primary technical and solution architect for major enterprise accounts.
- Build trusted relationships with senior technical stakeholders and security leadership.
- Understand customers’ technical environments, security architecture, and risk posture.
- Communicate complex technical concepts clearly — from engineers to C-level executives.
Platform Expertise & Solution Architecture
- Maintain expert-level knowledge of Qualys products and capabilities.
- Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios.
- Help customers optimize adoption and usage of Qualys modules.
Renewal & Commercial Collaboration
- Own the renewal and upsell pipeline process for assigned major accounts.
- Work closely with the Account Director on strategy, expansion planning, and renewal execution.
- Identify technical value drivers that support upsell and retention opportunities.
- Carry out technical Proof-of-Concept process as needed
- Manage opportunity pipeline activity through the Company’s CRM
- Delivery of high-level and detailed sales presentations
- Respond to functional and technical elements of RFIs/RFPs
Cross-Functional Influence
- Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams.
- Participate in roadmap discussions, quarterly business reviews, and executive briefings.
Industry & Market Engagement
- Stay current on cybersecurity trends and enterprise IT/security architectures.
- Represent Qualys at customer meetings, industry events, and conferences.
Requirements
- Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS.
- Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc.
- Strong understanding of enterprise IT and cloud/hybrid environments.
- Excellent communication skills with both technical teams and executives.
- Ability to manage multiple strategic accounts.
- Proactive and comfortable working in a matrixed organization.
Role Focus
In this TAM position, you're essentially the technical advisor and architect ensuring customers achieve business value from Qualys solutions — not just deploying tech but ensuring it supports strategic security outcomes and long-term renewals.
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