Technical Account Manager
At a glance
Manager-level Account Management role at Qualys. Australia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Renew, expand, and close maintenance, service, and license contracts across assigned New Zealand accounts
- Build senior-level technical and commercial relationships to uncover new opportunities within those accounts
- Present relevant sales proposals and connect product capabilities to each customer’s goals
- Lead proofs of concept, answer technical questions, and handle RFI and RFP responses
- Forecast pipeline, maintain sales records, monitor service quality, and flag customer risks promptly
What you bring
- A bachelor’s degree plus two to three years of relevant experience
- Working knowledge of IT security and compliance, with familiarity across typical sales processes
- Strong presentation, negotiation, written English, and spoken English communication skills
- Experience working independently while balancing technical details with commercial customer needs
- Ability to manage competing customer priorities and travel throughout the sales territory
Who this fits
You’ll suit a self-directed account manager who can combine security knowledge with contract sales and customer communication. The role covers both technical and sales ownership for enterprise customers in New Zealand, with regular onsite travel. You’ll also need to work across Product Management, Marketing, and Engineering while championing customer needs internally.
From the employer
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager will specialise in renewing, up-selling, cross-selling, and closing maintenance/service/license contracts for assigned accounts in New Zealand.
They will ensure customer awareness and understanding of applicable product elements and contractual implications.
They will be focused on meeting sales objectives, e.g., quota, productivity requirements.
As a Qualys TAM, the candidate will hold responsibility for both the technical and sales contact with enterprise selected customer in order to manage business, establishing and growing strong relationships at all levels of business seniority within the customer’s management.
The ideal candidate will work autonomously, identifying and successfully working on customers' needs and plans and interacting with your management on key topics and milestones of the activity.
Responsibilities:
• Maintain and develop business and technical relationships at all levels to identify and develop potential new business opportunities within aligned accounts
• Deliver engaging sales presentations that are relevant to the audience
• Demonstrate, prove and align product capabilities to support customer goals
• Respond to customer questions on technical and business-related issues,
including RFIs/RFPs
• Actively promoting, managing and supporting POCs / POVs
• Provide accurate forecasting on Sales pipeline
• Maintain sales admin records and completing sales reports when necessary
• Carefully monitor the quality of all services Qualys delivers to the customer
• Raise any necessary alert for the customer’s business or technical situation in a timely manner
• Act as the customer champion within Qualys
• Work with Product Management, Marketing and Engineering teams to drive
customer requirements
• Travel onsite regularly to meet with customers to be an extension of their security team
Requirements:
• The ideal candidate will be self-motivated with knowledge of IT security and compliance and used to controlling typical business and sales processes
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.
• Organised and analytical, able to find solutions to obstacles
through creative and adaptive approaches.
• Bachelor's degree
• 2-3 years relevant experience
• Excellent written and oral English
• Excellent written and oral communication skills
• Proven ability to work autonomously on your assigned disciplines and/or tasks
• Familiarity with customer presentations and negotiations
• Ability to keep sales admin up to date and complete sales reports when necessary
• Experienced at blending technical details with commercial requirements and
communicating such matters in a customer-oriented way
• Able to handle multiple and sometimes conflicting customer priorities
• Able to travel throughout the sales territory
Desired Attributes:
• Knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Network Security, Web App Security, Endpoint Detection and Response, File integrity Monitoring Patch Management, Cloud Security, Containers, DevOps cycle and API scripting (curl, python, etc.)
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