ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager

PwC Open · verified Sep 29, 2026

Cairo - ETIC Full-time Manager Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at PwC. Cairo - ETIC · full-time.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityManager

LocationCairo - ETIC

EmploymentFull-time

PostedNov 30, 2025 · 10mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Assess multi-site telephony environments, compare them with global standards, and identify infrastructure gaps
Design Teams Phone deployments covering Direct Routing, AudioCodes SBCs, dial plans, call routing, and contact centers
Plan migrations around number porting, voice policies, network readiness, identity dependencies, and cutover execution
Coordinate network, Entra ID, M365, security, server, and client teams on integrated voice delivery
Validate configurations, resolve SIP and call-quality problems, and prepare architecture and handover documentation

What you bring

Hands-on delivery experience with Teams Voice, Direct Routing, SIP, PSTN, and AudioCodes SBCs
Working knowledge of M365, Exchange Online, Entra ID or AD, LAN/WAN, QoS, firewalls, and Cisco networks
Background in large-scale unified communications migrations spanning multiple countries
Practical contact-center integration experience and familiarity with hybrid or cloud identity models

Who this fits

You’ll suit a manager-level solutions engineering role centered on complex Teams Voice architecture, migration, and rollout work. The job fits someone comfortable coordinating several infrastructure teams while staying hands-on with configuration and troubleshooting. Visa sponsorship is unavailable, and the posting lists no required government clearance.

From the employer

Line of Service

Internal Firm Services

Industry/Sector

Specialism

Management Level

Manager

Job Description & Summary

Design, assess, and deliver Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments. Lead end-to-end architecture, migration planning, and rollout of unified communications, ensuring alignment with enterprise infrastructure standards and minimal business disruption.

Key Responsibilities

Assess existing IT/telephony environments and identify gaps vs. global standards.
Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365).
Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies.
Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions.
Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout.
Produce architecture documents, migration playbooks, and operations handover packages.
Support adoption/change efforts and ensure smooth user transition to new voice capabilities.

Required Expertise

Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
Solid knowledge of M365, Exchange Online, Entra ID/AD
Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
Experience in large-scale UC migrations and multi-country environments.

Preferred Background

Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC.
Practical experience in contact center integrations and hybrid/cloud identity models

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date