Publisher Technical Account Manager (AdTech)

PubMatic Open · verified Sep 14, 2026

London Manager Account Management

Mid-level Account Management role at PubMatic. London · £60,000–£70,000 base.

On-target earningsStated by PubMatic

£60,000 – £70,000

On-target earnings for this role, in GBP per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Set up publisher accounts and manage Tier One omnichannel customers on PubMatic’s platform
Deliver technical integrations on schedule while maintaining strong implementation quality
Resolve technical issues, data discrepancies, and brand-safety escalations within agreed SLAs
Review account performance, improve yield, and turn analysis into useful client recommendations
Coordinate with Sales, Product, Marketing, and Engineering on implementation plans and client growth

What you bring

Programmatic advertising experience across areas such as Header Bidding, ORTB, RTB/PMP, or ad networks
Strong data analysis skills, including trend and root-cause investigation with Excel reporting
Ability to manage onboarding, support, and account optimization at the same time
Clear communication, careful organization, and a collaborative working style

Who this fits

You’ll suit a hands-on customer success role combining programmatic knowledge, technical troubleshooting, account optimization, and publisher relationships. You’ll work with teams across EMEA and collaborate closely with Sales, Product, Marketing, and Engineering. The London role follows a hybrid schedule with three office days and two remote days.

From the employer

About the Role

Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.

As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.

If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.

What You’ll Do

Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
Respond to and resolve integration issues, discrepancies, and brand safety escalations
Generate and interpret performance reports, turning data into clear client insights
Build strong client relationships, identifying growth opportunities and supporting revenue targets

What You’ll Bring

Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
Strong analytical skills, with experience working with complex datasets to identify trends and root causes
Confidence using Excel for analysis and reporting
Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
Ability to manage onboarding, client support, and optimisation simultaneously
Clear communication skills, with the ability to explain technical concepts to a range of audiences
A structured, detail-oriented approach and a collaborative mindset

If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.

Additional Information

Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.

On-Target Earnings (OTE): (base + variable) - £60,000 – £70,000

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.

Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.

Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Compensation Disclosure

In accordance with applicable law, the below salary range provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.

Total Compensation Range£60,000—£70,000 GBP