Implementation Consultant

Procentia procentia.com Open · verified Oct 6, 2026

Bristol Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Procentia. Bristol.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationBristol

PostedOct 5, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Set up IntelliPen for each client, covering workflows, data screens, system links, payroll, migrations, reports and benefit calculations
Meet clients to map their needs, then gather feedback and approval as their system is tailored
Show clients how to use IntelliPen and its configured features, involving the training team when needed
Prepare client-facing and internal guides, and help with software releases and upgrades when required
Build trust with colleagues and clients throughout implementation work

What you bring

You have implemented software systems and can apply a consultative approach to client work
You can use T-SQL and Microsoft SQL Server Management Studio to work with databases
You bring strong communication and organisational skills, along with sound numeracy
You understand business processes and workflows, and can pick up new technologies quickly

Who this fits

This role suits someone who enjoys client-facing software configuration and can combine technical problem-solving with clear communication. You’ll report to a Team Leader and work with colleagues across the business. The role is based in Bristol.

From the employer

About us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

About us Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme. Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms. Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management. IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll. With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023. Procentia People are a community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re a vibrant assortment, everyone is welcome here. We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day

The job: As an Implementation Consultant you will report to a Team Leader and collaborate with all colleagues in the business. The purpose of this role is to configure our IntelliPen suite of products for our clients. To be successful as an Implementation Consultant, you should be proficient in the use of TSQL, XML and able to work well as part of a team. Ultimately, an outstanding Implementation Consultant will demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

Here's what you'll be doing: You are responsible for all aspects of configuring our “IntelliPen” administration system to meet our clients’ requirements, including but not limited to, the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations, reports and benefit calculations. Meeting with clients to gather requirements Communicating with clients throughout the software customisation process to obtain feedback and approval. Customising software systems based on clients’ individual needs and specifications. Educating clients on how to use IntelliPen and customised system features. Engaging with our training team when required. Creating documentation for clients and for internal use where appropriate. Support in the software release process when required. Support in the software upgrade process when required. Build credibility with team members and all internal and external clients

Key skills and experience: Experience in implementing software systems • Adaptable and agile • Be a responsible and reliable professional, with a consultative approach • An understanding of business processes and workflows • Ability to learn new technologies quickly • The ability to prioritise, meet deadlines and deliver rapid outcomes • Confidence to adapt and learn new programmes and systems • Excellent verbal, written communication and organisational skills • High degree of numeracy • Configuring or developing pensions or financial services software • Microsoft – full Suite • Managing databases using Microsoft SQL Server Management Studio • Experience of T-SQL • Alternative programming knowledge, even if only from developing Excel macros or similar

Lets talk about what's in it for you... · 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week · Buying and Selling holiday (up to 1 week) · Volunteer day · 5% Employer contribution pension · Life Assurance · Private Medical Insurance · Employee Assistance Programme (EAP) · Health care cash plan · Tusker – Electric Car Leasing scheme · And many more..

Lets talk about what's in it for you...

· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week

· Buying and Selling holiday (up to 1 week)

· Volunteer day

· 5% Employer contribution pension

· Life Assurance

· Private Medical Insurance

· Employee Assistance Programme (EAP)

· Health care cash plan

· Tusker – Electric Car Leasing scheme

Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.