Unified Communications Administrator, FT, Days
At a glance
Mid-level Communications role at Prisma Health. 2 Locations · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Troubleshoot UC, legacy PBX, and basic network issues, then escalate problems you cannot resolve
- Make moves, adds, and changes across unified communications and contact center systems serving Prisma Health facilities
- Assist network engineers with complex network and communications projects, upgrades, and troubleshooting
- Document unified communications, contact center, and legacy voice systems, and maintain monitoring tools
- Join the on-call rotation and support after-hours cutovers
What you bring
- An associate degree and five years of related work experience, or an equivalent mix of work, study, and certifications
- Network troubleshooting skills, including diagnosing and restoring Cisco network and system devices at customer sites
Who this fits
This is a non-management, day-shift role. You’ll suit work that combines service-ticket troubleshooting and system maintenance with project support; on-call rotation and after-hours cutover support are part of the job.
From the employer
Inspire health. Serve with compassion. Be the difference.
Job Summary
Performs basic to intermediate troubleshooting, maintenance, configuration, moves, adds and changes of multiple Unified Communications solutions, Legacy PBX and basic network configurations ensuring adherence to established departmental procedures and standards. Assists in proactively identifying potential issues to ensure uninterrupted service. Provides technical investigation for all Prisma Health customers to isolate issues and develop strategies to restore or activate services. Provides support for Network Engineers and Sr. Network Engineers to complete projects, upgrades, and troubleshoot network and telephony systems. Participates in On-Call rotation and after hour cutover support. Handles incidents, problems and requests within the defined Prisma Health IT service level agreements.Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Troubleshoots basic Incident and Problem tickets relating to hardware and or software issues ensuring response is within the established Prisma Health service level agreements. Appropriately escalates unresolved issues
Performs moves, adds, changes, project support and status updates for UC and Contact Center Systems that support all Prisma Health facilities.
Interacts with Network Engineers and Sr. Network Engineers to assist with complex network and unified communications projects.
Provides documentation support for Unified Communications, Contact Center and Legacy Voice systems.
Monitors the Unified Communications Infrastructure and provides updates and maintenance on UC monitoring tools.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
Education - Associate degree
Experience - Five (5) years related work experience.
In Lieu Of
In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience and certifications may be considered.
Required Certifications, Registrations, Licenses
Network + Certification preferred
Knowledge, Skills and Abilities
Ability to design and implement functional networks
Ability to configure, manage, and maintain essential network devices
Ability to use devices such as switches and routers to segment network traffic and create resilient networks
Ability to identify benefits and drawbacks of existing network configurations
Ability to implement network security, standards, and protocols
Ability to troubleshoot network problems
Ability to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. - Preferred
Ability to support the creation of virtualized networks - Preferred
Work Shift
Day (United States of America)Location
TuomeyFacility
CorporateDepartment
ITS Unified CommunicationsShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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