Operator-Emergency Communication Center FT, Nights
At a glance
Mid-level Communications role at Prisma Health. Columbia · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Answer EMS radio and phone calls, set their priority, and direct each one to the relevant patient care area
- Pass patient details to charge nurses or patient flow coordinators so placement and staff preparation can move forward
- Watch the helipad, squad entrance, and trauma bays on camera to keep teams informed about arrivals and patient movement
- Coordinate with EMS crews and clinical staff on trauma levels, code alerts, and where patients should go
- Log communications and patient details, record calls, and launch or update Red Alert notifications
What you bring
- At least two years working in EMS, dispatch, or a hospital-based role
- Alternatively, bring three years in an emergency department or medical services, including direct care, nursing support, or medical administration
- Coursework related to the role beyond high school
Who this fits
This is a non-management role reporting to a supervisor or manager. The schedule is nights, and the work calls for attention to detail and composure in fast-paced, high-stress situations.
From the employer
Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsible for managing and facilitating critical communication functions across the organization to ensure seamless coordination of emergency and non-emergency operations. Serves as the central point for routing, monitoring, and maintaining communication systems, including radio, telephony, paging, and digital platforms.Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
Answers incoming Emergency Medical Servies (EMS) radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.
Communicates with customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level, appropriate code activations, and patient placement.
Ensure accurate documentation of communication logs, messages, and incident details.
Support internal and external stakeholders by relaying critical information in a timely and professional manner.
Records patient data in Carepoint workstation and electronic medical records (EMR). Records radio and phone conversations for performance improvement purposes.
Initiates alerts through Red Alert system for code activations. Updates alerts with required information, when needed.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
Education - Job related course work beyond high school
Experience - Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.
In Lieu Of
In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
Knowledge of office equipment (fax/copier)
Proficient computer skills (word processing, spreadsheets, database, data entry)
Technical knowledge
Attention to detail
Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.
Work Shift
Night (United States of America)Location
10 Medical Park Rd RichlandFacility
CorporateDepartment
Midlands Communication CenterShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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