Senior Sales Associate(Landmark)
At a glance
Senior Account Executive role at Prada. Hong Kong, HK.
Pay not stated Sales Associate salary
growthroles summary, based on the employer's posting.
What you'll do
- Work toward your own sales targets while helping the store meet its goals across product categories
- Build product knowledge and use selling techniques to respond to what customers need
- Welcome new and VIP customers, collect their details, and keep in touch to support lasting relationships
- Resolve customer issues professionally, including follow-up, and help organize in-store and promotional events
- Handle stock and backroom tasks, follow operating procedures, and keep store displays aligned with company direction
What you bring
- You can use selling skills to address customer needs and pursue sales opportunities across categories
- You can provide attentive service, build customer relationships, and manage complaints professionally
Who this fits
This role suits someone who enjoys customer-facing sales, client relationships, and hands-on store operations. The position is in Hong Kong.
From the employer
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Business Development
• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.
Client Management
• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.
CRM
• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.
Operations
• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
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