Marketing Representative - MGM Grand Detroit
At a glance
Mid-level General Marketing role at Pool Hiring 2021 (Mgmcareers). Property - MGM Grand Detroit · part-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Help guests at the MGM Rewards desk, answering questions and explaining program updates and offers
- Enroll guests in MGM Rewards, then redeem or adjust their points, rewards, tier credits, offers, and comps
- Use Patron Management and other computer systems to research rewards and manage guest requests
- Book restaurant, hotel, and transportation reservations for preferred players while supporting hosts
- Run giveaways, slot tournaments, and ticket distribution for promotional events
What you bring
- A high school diploma, GED, or equivalent education
- At least one year of relevant customer service experience
- Availability for changing shifts that include evenings, weekends, and holidays
Who this fits
You'll suit a guest-facing, part-time role centered on explaining rewards, handling requests, and supporting promotions. Resort experience is preferred. You must be able to work varied evening, weekend, and holiday shifts in Detroit, Michigan.
From the employer
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our energetic team as a Marketing Representative and be the face of excitement at the MGM Rewards desk! In this vibrant role, you’ll engage with guests as you promote and enroll them in the fantastic MGM Rewards program, helping them unlock exclusive perks and unforgettable experiences!
THE STARTING RATE: $19.94
THE DAY-TO-DAY:
Assist guests with all requests, answer questions about the MGM Rewards program, direct marketing and special events offers.
Understand and explain program updates and ensure consistent promotion of the GameSense problem gambling program.
Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers.
Redeem, research, and adjust offers, rewards, tier credits and issue comps.
Navigate multiple computer systems including Patron Management.
Make reservations for our preferred players at restaurants, hotel, and transportation.
Assist host in issuing discretionary, and MGM Rewards Point Comps, dining, and hotel reservations.
Run companywide promotional events including but not limited to, Cruise Giveaways, Gift Giveaways, to include unpacking and distributing gifts.
Assist with promotional Slot Tournaments and event ticket distribution.
THE IDEAL CANDIDATE:
High school diploma, GED, or equivalent
One year of prior relevant customer service experience
Previous experience working in a similar resort setting preferred
Ability to work a varied shift to include weekends, holidays, and evenings
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free meals in our employee dining room
Various programs and networking opportunities to help you get promoted
Volunteer opportunities to give back to the community
Other various discounts with company partners such as travel, electronics, online shopping, and many more!
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16044
Are you ready to JOIN THE SHOW? Apply today!
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