Marketing Executive - MGM Springfield
At a glance
Mid-level General Marketing role at Pool Hiring 2021 (Mgmcareers). Property - MGM Springfield · full-time · $61,700–$82,300 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Assess casino activity and match guests with approved incentives, comps, or allowances
- Keep the property’s customer base active to support casino customer development
- Handle VIP reservations through VIPR/AUTOCAB, OPERA, and PATRON systems
- Work with casino marketing and property teams to support in-house guests and special events
- Protect guest information, settle complaints, and follow Title 31 and company compliance rules
What you bring
- At least four years of experience hosting casino guests
- Working knowledge of Microsoft Office and SQL Server
- Strong customer service and interpersonal communication skills, including spoken and written English
- Ability to manage competing tasks and deadlines in a fast-moving setting
Who this fits
You’ll fit this guest-facing role if you enjoy building relationships, helping people, and creating positive VIP experiences with a team. The position is based in Springfield, Massachusetts, and includes confidential customer information, compliance obligations, and occasional event attendance.
From the employer
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Marketing Executive, you will play a crucial role in ensuring MGM's highly exclusive guests are treated as VIPs. The ideal candidate for this role must be able to build and maintain relationships by meeting guests' needs and addressing all their concerns. You will have the excitement of planning and organizing special events and promotions to attract new guests and WOW our current ones.
THE DAY-TO-DAY:
Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
Maintain property’s customer base to support increasing the customer development efforts.
Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant limited amount of marker authorization limits to qualifying customers.
Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
Assist in managing customers to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
May attend special event functions when appropriate to promote marketing efforts and greet customers.
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
REQUIREMENTS:
4+ Years of Casino Hosting Experience
THE IDEAL CANDIDATE:
Takes pride in their work
Looks forward to working with a team to provide positive experiences
Describes themselves as detail-oriented
Enjoys helping others and likes to make a good impression
Can handle multiple tasks at one time
Microsoft Office.
SQL Server.
Ability to work in a fast-paced environment and handle multiple deadlines.
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Are you ready to JOIN THE SHOW? Apply today!
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19646
Pay Range:
The pay range for this role is:
$61,700.00 - $82,300.00This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.
This position is eligible to participate in the Company’s incentive plan.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
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