Associate Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Points North. Bloomington · full-time · $55,000–$65,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide small-business and mid-market clients through implementation, from system setup and training to project close
- Plan integrations and product needs, track project time, and keep clients aligned with their SLA or SOW
- Maintain project plans and CRM records, communicating milestones and client conversations as work progresses
- Bring client needs to product teams and explain product value to users, executives, and operations managers
- Build partner relationships and encourage adoption by advising clients on product features
What you bring
- At least a year in a customer-facing software role and a year delivering SaaS implementations
- A bachelor’s degree or equivalent experience in the industry
- You can manage projects or tasks, keep clear records, and solve client problems
- You learn software quickly and are comfortable using AI tools to improve daily work
Who this fits
This mid-level role suits someone who enjoys client-facing implementation work and translating client needs for internal teams. You’ll work hybrid from the Bloomington, Minnesota headquarters.
From the employer
Points North is looking for an Associate Implementation Specialist to join our Twin Cities metro team! The Associate Implementation Specialist is responsible for the successful delivery of our technology to our construction clients. We are looking for an action-oriented individual who is motivated to truly understand client needs. You will internally advocate for and articulate client needs gleaned during implementation processes in addition to externally translating the value of our technology to system users, senior executives and day-to-day operation managers.
What You'll Be Doing:
Own the full customer implementation process for our small business and mid-market customers to ensure a smooth and successful implementation, including:
Configure systems on behalf of customers
Run user training sessions
Scope data integration and product needs, ensuring a smooth and successful implementation
Track time on projects and hold clients accountable, within their SLA or SOW
Document all client communication in our CRM (Hubspot)
Set, communicate, and manage project plans and execute to expected timeline
Clearly capture and articulate client needs to influence product features
Develop an understanding of our partners’ systems, and build relationships with partner contacts and implementation specialists
Become a SME on our products to set client expectations, including understanding how our solutions can be used to help our clients
Build sustainable relationships and trust with clients through open and interactive communication
Drive and accelerate user adoption by advising clients on product features
Meet internal goals while maintaining high levels of customer satisfaction
We're Looking For:
Client-facing experience and communication skills
Able to handle a fast pace in an ever-changing, sometimes ambiguous environment
Expertise in project and/or task management and maintaining appropriate documentation
Demonstrable problem-solving skills with a desire to solve other people’s problems
Technical aptitude, the ability to learn new software and technologies quickly
AI Forward – excited about leveraging AI tools in your daily workflow to create better efficiencies and solutions
Qualifications:
Bachelor’s degree or equivalent industry experience
1+ year customer-facing experience within the software industry
1+ year SaaS implementation experience, highly preferred
Experience in Construction, Financial Services, and/or Payroll, preferred
Experience within a growing SaaS and/or software company, preferred
Able to work hybrid from our Bloomington, MN headquarters
At Points North, we believe that taking care of our team is the foundation of our success. That’s why we’ve created a benefits package designed to support you both personally and professionally:
Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.
Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.
Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.
For this position the base salary range is $55,000.00-$65,000.00 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.
At Points North, you’ll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career.
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