Enterprise Account Executive
At a glance
Mid-level Account Executive role at Podium. Lehi.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own strategic client relationships, keeping satisfaction high while increasing Podium adoption
- Help business owners redesign processes so Podium fits smoothly into daily operations
- Set customer goals, review performance, troubleshoot obstacles, and build practical solutions
- Run the customer portfolio through renewals, expansion, retention, and high-intensity projects
- Lead onsite meetings and business reviews that show customer value and favorable outcomes
What you bring
- At least three years in an enterprise account executive role
- You can quantify customer ROI and explain the business value of the product
- You have delivered net retention results and contributed to revenue and engagement metrics
- Strong written and spoken communication, plus the ability to learn products quickly
- You can plan adoption, retention, and expansion strategies while partnering with Sales
Who this fits
You’ll suit a customer-focused enterprise seller who can balance scalable thinking with strong customer outcomes. The role includes up to half-year travel and requires working onsite in Lehi, Utah, five days each week. You’ll also need to lead customer onsite meetings and business reviews.
From the employer
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
As an Enterprise Account Executive, you will be responsible for owning the relationships with Podium’s high-value, strategic clients. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to our clients the value they are getting out of Podium’s interaction platform. You will also be responsible for the renewal and expansion of the revenue from your customer portfolio.
What you will be doing:
- Help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business.
- You focus on results. You help clients set performance goals and obsess over their success. You will analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
- You will manage the lifecycle of your customer portfolio, which will include a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients.
- Your metrics will be focused on growth and retention.
- You will travel up to 50% annually.
What you should have:
- 3+ years of Enterprise Account Executive experience.
- Ability to identify and highlight customer ROI and business value.
- Strong ability to think at scale while balancing customer experience outcomes.
- Show regular proactive efforts towards driving value and a strong experience for customers
- Excellence in achieving net retention goals and contributing significantly to the other team revenue and engagement metrics.
- Strong skills in being a thought leader for the team and company.
- Ability to identify and highlight customer ROI and business value.
- Strong ability to think at scale while balancing customer experience outcomes.
- Strong communication skills (written and spoken).
- Ability to quickly learn and adapt new products into your customers business strategy.
- Able to think holistically about plan health and implement strategies to drive adoption, retention, and expansion.
- Able to successfully lead customer onsite meetings.
- Able to build a strong partnership with the Sales organization.
- Able to plan and deliver strong business reviews with favorable results
Why you’ll love working here:
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business
Benefits
- Work in Lehi, UT, 5 days a week
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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