Enterprise Implementation Manager

Pinpoint Open · verified Oct 22, 2026

Remote London Full-time Manager Solutions & Sales Engineering

At a glance

Manager-level Solutions & Sales Engineering role at Pinpoint. Remote, United Kingdom · full-time · no salary stated · we estimate £65,875–£102,500.

Estimated pay

Pinpoint has not published a salary for this role. The figure below is our estimate, not theirs.

£65,875 – £102,500

What the middle half of mid-level solutions & sales engineering roles in London paid, among postings that did state a salary.

Worked out from 23 postings that stated pay, median £78,000. Last updated Oct 22, 2026.

RoleSolutions & Sales Engineering

SeniorityManager

LocationLondon

WorkplaceRemote

EmploymentFull-time

PostedAug 25, 2026 · 8w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Run mid-market and enterprise implementations from kickoff through launch, keeping milestones, risks, and owners aligned
Lead discovery and turn each customer’s workflows into an implementation plan that fits
Scope HRIS integrations by reading API documentation, mapping data, and troubleshooting with Postman
Coordinate integration, product, and support work so delivery stays timely and communication remains clear
Train customers through live sessions, train-the-trainer programs, and self-service materials before handoff to Customer Success

What you bring

At least three years delivering large B2B SaaS implementations across multiple products and customer segments
Experience handling ten or more complex implementations simultaneously while balancing technical and coordination demands
You can investigate APIs and integration issues independently, using documentation and tools such as Postman
You have worked in a fast-growing startup where operating processes changed as the company expanded
You use Claude, ChatGPT, or comparable AI tools for planning, research, communication, and training content

Who this fits

This suits a hands-on implementation owner who can manage enterprise complexity, make decisions independently, and create structure in an ambiguous startup environment. You’ll initially oversee eight to twelve active implementations, with that load growing as you become more efficient. The role is remote but based in the UK, and it involves managing implementations rather than simply coordinating others’ work.

From the employer

Hi 👋 I'm Anna, Head of Implementation at Pinpoint.

We're a high growth, bootstrapped HR tech company building software that helps in house recruitment teams attract, hire, and onboard the right talent. More than 1,000 organisations use it, and if you read our reviews on G2 and Capterra you'll see how often customers mention the quality of our support and onboarding. That experience starts with implementation.

As we bring on more large, complex customers, we need someone to fully own a high volume of mid market and enterprise implementations from end to end, which is why we're hiring an Enterprise Implementation Manager. You'll steer timelines, manage technical complexity, and lead customers confidently through a high stakes rollout.

The fine print

This is a remote role based in the UK. Our HQ is in Jersey, and most of our team is UK based.
Initially you'll manage 8 to 12 active implementations, scaling to 15 to 20+ as you build efficiency. Most are mid market and enterprise projects, each running an average of 50 days.
Our product is deep, flexible, and genuinely complex. You'll work with customers running intricate, multi tenant workflows and customised hiring journeys, with a wide range of integration needs.
Pinpoint isn't for everyone. We're still in startup mode: fast moving, lean, and sometimes ambiguous. You'll thrive here if you're proactive, adaptable, and comfortable building structure where none exists.
Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

Get every implementation live on time, with deadlines met and blockers cleared with urgency
Own project management from kickoff through go live: milestones, risks, and keeping everyone aligned
Lead internal and external discovery, then design an implementation plan that fits each customer
Scope and shepherd HRIS integrations: read the API docs, map the data, and reduce engineering dependency where you can
Keep integrations, product and support moving together, with timely delivery and clear communication
Be a trusted advisor to enterprise customers on workflow design and product best practice
Hand customers over smoothly to Customer Success, and stay involved through early adoption
Build and deliver training that scales: live sessions, train the trainer programs, and self serve materials

3+ years leading large B2B SaaS implementations end to end, across more than one product and with both enterprise and mid market customers
Experience running 10+ complex implementations at once, balancing competing priorities, internal coordination and technical complexity
Technical self sufficiency. You learn from API documentation, use tools like Postman to troubleshoot, and dig in rather than wait for engineering. You don't need to be a developer.
Time in high growth startups (roughly 50 to 250 people), where processes changed as the business scaled
A structured way of running projects: milestone driven plans, clear customer responsibilities, and thinking 2 to 3 steps ahead on risk
Real examples of managing implementation risk: changing the plan, unblocking a technical issue, or driving a change through
Operational rigour. People trust you to own outcomes, not just tasks.
AI in your day to day work. You actively use Claude, ChatGPT or similar for planning, research, communication and training materials.
Professional polish and presence. You can command a (virtual) room.
Bonus: HR or recruiting tech experience

You may not enjoy this role if

Your implementation experience has mostly been support, customer success or consultancy
You've only ever worked inside large, highly structured companies
You'd rather coordinate other people's work than own the outcome yourself