Service Account Manager Support
At a glance
Mid-level Account Management role at Philips. Santiago · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage customer and partner relationships to support satisfaction, retention, and Services growth
- Support renewals, warranty conversions, upgrades, win-back efforts, and multivendor agreement sales plans
- Keep CRM opportunities, sales pipeline records, and forecasts accurate through disciplined follow-up
- Review partner and commercial data for market insights, competitive context, and sales planning
- Coordinate with account managers and cross-functional teams while maintaining Philips process and data standards
What you bring
- A high school, vocational, or bachelor's qualification in business, sales, marketing, or a related field
- At least two years in customer relationship management, sales, business development, or service delivery with vocational education
- Strong organization and analysis skills for handling datasets, contracts, quotations, follow-ups, and customer work
- Effective spoken and written English for daily collaboration with international stakeholders
Who this fits
This role suits a commercially minded, organized person who can support sales activity, identify opportunities, and manage detailed customer and contract work accurately. It is an office-based position in Santiago, Chile, with in-person work required at least three days each week for office-based teams.
From the employer
Job Title
Service Account Manager SupportJob Description
Services Account Manager Support:
Support the growth and retention of Philips Services business by managing customer relationships, coordinating contract and renewal activities, and ensuring accurate sales pipeline and forecasting processes.
Your role:
Build and maintain strong relationships with existing customers and partners, helping drive customer satisfaction, retention, and long-term business growth across the Services portfolio.
Support the execution of sales plans focused on Multivendor Agreements, Warranty Conversions, Contract Renewals, upgrades, and win-back opportunities while ensuring accurate opportunity management in CRM.
Collaborate with account managers, sales teams, and cross-functional stakeholders to support business objectives and customer needs.
Analyze large volumes of partner and commercial data, provide market and competitive insights, and contribute to accurate forecasting and sales planning through effective lead and opportunity management.
Ensure operational excellence by maintaining data quality, following Philips processes and quality standards, and continuously developing commercial and professional skills within the Services organization.
You're the right fit if:
You have a High School Diploma, Vocational Education, or a Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
You have a minimum of 2 years of experience in Customer Relationship Management, Sales, Business Development, Service Delivery Management, or a related area with Vocational Education, or no prior experience with a Bachelor's Degree.
You have strong analytical and organizational skills, with the ability to manage large datasets, contracts, quotations, follow-ups, and customer-related activities accurately.
You have a commercial mindset and are comfortable supporting sales activities, identifying business opportunities, and contributing to revenue growth.
You are able to communicate effectively in English, both written and spoken, and can collaborate with international stakeholders on a daily basis.
How We Work Together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
This is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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