Key Account Manager
At a glance
Mid-level Account Management role at Philips. Istanbul · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Own revenue, margin, forecasts, and promotions for assigned online customer accounts
- Create account strategies and yearly plans tailored to each e-commerce customer
- Improve digital shelves, product content, SEO, availability, search results, and retail media
- Use sell-out information, market trends, and shopper insights to find growth opportunities
- Track conversion, traffic, content quality, and availability through e-commerce dashboards
What you bring
- A degree in business administration, marketing, digital business, or a related subject
- At least eight years of professional experience, including five years in e-commerce account management or digital sales
- Strong knowledge of online customers, digital business models, and performance factors
- Analytical decision-making, commercial ownership, negotiation ability, and customer-focused judgment
- Fluent English and confidence collaborating with marketing, retail media, supply chain, and finance teams
Who this fits
You’ll suit this role if you combine senior commercial experience with strong e-commerce analysis and customer management. The position is based in Istanbul, Türkiye, and office-based work requires being in person at least three days each week.
From the employer
Job Title
Key Account ManagerJob Description
Job title:
E-Commerce Key Account Manager
Your role:
In this role, you have the opportunity to:
Drive and shape the growth of our e-commerce business across key online customers in Turkish market. You will take full commercial ownership of your accounts, leveraging strong e-commerce fundamentals, data-driven decision-making, and impactful customer relationships.
Working cross-functionally with Marketing, Retail Media, Supply Chain, and Finance, you will ensure our brands are visible, competitive, and successful in the online environment.
Full end-to-end ownership of assigned e-commerce key accounts, including revenue, margin, forecasting, and promotional planning
Development and execution of customer-specific e-commerce strategies and annual joint business plans
Building and continuously optimizing e-commerce fundamentals:
Digital shelf excellence
Product content & SEO
Availability (OSA)
Search performance
Retail media activation
Planning, steering, and evaluating promotional calendars and investment strategies
Analyzing sell-out data, market trends, and shopper insights to identify growth opportunities
Proactively tracking and managing key KPIs such as conversion rate, traffic, content score, and on-shelf availability
Leveraging advanced e-commerce tools and dashboards to monitor and optimize performance
You're the right fit if:
A degree in Business Administration, Marketing, Digital Business, or a related field
Min 8 years of professional experience at least 5 years commercial experience in E-Commerce Key Account Management or Digital Sales
Strong understanding of online customers, digital business models, and performance drivers
A highly analytical mindset with a passion for data-driven decision-making
Strong ownership, negotiation skills, and customer-centric thinking
Curiosity and openness to explore and apply digital and AI tools in daily work
Excellent communication and collaboration skills in cross-functional teams
Fluency in English
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
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