Account Manager
At a glance
Mid-level Account Management role at Peoplecorporation. 2 Locations · full-time · CA$75,000–CA$85,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage an assigned client portfolio, protecting retention while identifying opportunities to expand accounts
- Coordinate new group setup with implementation, sales, underwriting and client service partners
- Act as the link between clients and carriers on disputed claims and benefits issues
- Lead client meetings, member education sessions and delivery of renewals, benchmarks and plan materials
- Set service expectations, track account commitments and complete client-facing deliverables
What you bring
- Three to five years in a role that serves clients directly
- Strong knowledge of group benefits, including different funding arrangements
- GBA or Life License Qualification Program completion, or the ability to obtain it
- A valid driver’s licence and access to a vehicle
- Clear communication, strong organization and practical problem-solving across multiple priorities
Who this fits
You’ll suit a client-facing account manager role centered on group benefits, retention and relationship building. The work involves collaborating with internal teams, clients, brokers and carriers, including in-person client meetings and industry events. This is a hybrid position in Canada and requires a driver’s licence and vehicle.
From the employer
The Account Manager will:
Manage and retain an assigned business block
Be a strategic thinker and able to offer innovative solutions
Network and build relationships
Ability to cultivate strong collaborative relationships with external and internal colleagues
Ability to cultivate a robust creditable relationship with clients
Liaise between the client and carrier to assist with handling of contentious claims and benefits related issues.
Work closely with the implementation specialist, sales consultants/broker, underwriter, client service specialist regarding the set-up of new groups.
Support the transitioning of clients to new carriers (AOR – Direct to Carrier Groups)
Conduct in person client service meetings with all new and existing groups
Conduct Plan Member education sessions when requested
Ensure necessary tools, benchmarking and renewal reports are prepared and delivered to clients
Ensure plan documentation adheres to collective bargaining agreements, as needed.
Develop communications required for plan sponsors and their employees where necessary
Participate in industry conferences, seminars, etc. to promote services and keep abreast of
industry trends and activities
Maintain deep knowledge of administration, including in house and carrier best practices, and liaise with implementation stakeholders as needed
Define service standards with clients and manage account lifecycle according to set service agreement/commitment
Ensure service standards are met and all deliverables are complete and client-focused
To be successful as an Account Manager with People Corporation, you will need:
Minimum 3 - 5 year’s experience in a client-facing role.
Ability to act as a Brand Ambassador or key liaison for cross-functional services associated with People Corporation
Strong understanding of the group benefits industry, including funding arrangements.
Completion or the ability to complete GBA and/or Life License Qualification Program
Excellent organizational skills and the ability to multi-task and prioritize in a fast-paced environment
A positive attitude and strong team player who works well with internal and external stakeholders
A solutions and results-oriented individual who demonstrates excellent problem-solving skills
The ability to meet deadlines and provide deliverables as identified promptly
Proficiency and comfort working with multi-channel technology
A valid driver’s license and vehicle
Time management- prioritizing tasks and responsibilities to ensure optimal productivity
Strong communication skills - must be able to articulate ideas, provide instructions and actively listen to team members and colleagues
What’s in It for You
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.
We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
The base salary for this position is between $75,000 - $85,000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
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