Solutions Specialist

PCCW pccw.com Open · verified Sep 25, 2026

Hong Kong, HK, HK Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at PCCW. Hong Kong, HK, HK.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationHong Kong, HK, HK

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Shape pre-sales AV, UC, and acoustic solutions for corporate needs such as meeting rooms, video walls, PA, BGM, and intercoms
Compare named vendor options and explain their trade-offs and business value to customers
Combine AV and ELV subsystems into solutions covering AVoIP, smart offices, digital signage, and hybrid workspaces
Run PoCs and live demonstrations, then produce proposals, tender replies, diagrams, and deployment plans
Help major-account teams develop AV and ELV strategies and identify smart-building opportunities

What you bring

A relevant degree in electronic or electrical engineering, computer science, IT, AV technology, or a related discipline
At least five years designing layouts and provisioning large-scale AV, UC, or PA infrastructure
Practical expertise with AVoIP, IP-based PA or BGM, and IP intercom network design and consulting
Professional AV or acoustic certification, such as CTS or an equivalent vendor credential, is preferred
Strong spoken and written Chinese and English, plus technical sales, presentation, communication, and analytical skills

Who this fits

You’ll suit a technically oriented solutions professional who can translate customer problems into integrated AV, acoustic, and network designs. The role calls for independent customer-facing work, strong organization, and collaboration with sales, product, and engineering teams. It is based in Hong Kong and requires Chinese and English communication.

From the employer

Major Responsibilities:

Provide pre-sales consulting services and focus on AV, Unified Communications (UC), and acoustic solution design according to corporate customers’ needs, including but not limited to smart meeting rooms, video conferencing systems, commercial display/video walls, centralized AV control, Public Address (PA), Background Music (BGM), and Intercom systems.
Well articulate the solution benefits, Pros and Cons in comparing different AV/UC/Acoustic vendor products (e.g., Crestron, Extron, Logitech, Poly, Yealink, Shure, Bosch, TOA, Biamp, Zenitel) and understand differentiations as well as values to customer business.
Work closely with internal sales, product, and engineering teams to formulate an effective and efficient AV/UC, PA/BGM, and collaborative workplace solution to address customer challenges.
Derive and design integrated AV and ELV solutions that may involve single or multiple sub-system(s), e.g., AV-over-IP (AVoIP), networked PA/BGM systems, IP intercoms, smart office automation, interactive displays, digital signage, hybrid workspace tools, etc.
Design and conduct Proof of Concept (PoC) and live demonstrations of proposed AV, PA, and intercom solutions to Enterprise customers.
Prepare sales proposals, tender responses, acoustic/AV schematic diagrams (such as signal flow, speaker layout, and coverage maps), and high-level deployment plans.
Participate in the account development plans of major accounts to formulate AV/ELV strategies and assist in exploring new smart building and collaborative technology opportunities across different industries.

The Person:

Degree holder in Electronic/Electrical Engineering, Computer Science, Information Technology, Audio-Visual Technology, or related disciplines.
At least 5 years’ relevant experience in layout design and solution provisioning for large-scale AV / UC / PA infrastructures is required, along with proficiency in the design and consulting of AV-over-IP (AVoIP), IP-based PA/BGM, and IP intercom networks.
Holder of professional-level certification in the AV or acoustic domain area, e.g., AVIXA CTS (Certified Technology Specialist), CTS-D (Design), CTS-I (Installation), or equivalent vendor certifications (e.g., Crestron, Extron, Biamp, Dante, Bosch, TOA) is preferrable.
Both broad and deep technology knowledge of modern AV standards, acoustic design, PA/BGM speaker calculation/coverage, intercom routing, and network integration, with the ability to architect solutions by mapping common customer business problems to end-to-end technology solutions.
Self-motivated with good technical sales, presentation, and communication skills.
Proven analytical abilities and a strong work ethic.
Strong sense of responsibility, well-organized, reliable, and possessing a good team spirit.
Independent, confident, proactive, and mature.
Good command of both spoken and written Chinese and English.