Customer Success Specialist

Payoneer Open · verified Sep 22, 2026

Kyiv Mid-level Customer Success

At a glance

Mid-level Customer Success role at Payoneer. Kyiv.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationKyiv

PostedApr 30, 2026 · 4mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage a broad client portfolio, strengthening relationships and finding retention, cross-sell, and upsell opportunities
Use outbound calls and targeted engagement to activate customers and produce commercial results
Create lifecycle campaigns across channels that reach customer groups at timely moments and qualify opportunities
Handle demos, proposals, negotiations, and agreement closures through the full commercial cycle
Run webinars and workshops, then develop case studies and reports showing customer impact

What you bring

A bachelor's degree, ideally in business or engineering
At least two years in account management, sales, business development, or a related area
Fluent English and Ukrainian, with strong written, spoken, and presentation skills
Experience building business cases, financial models, analyses, and forecasts of financial effects
Comfort with high-volume outbound work and CRM platforms such as Sales Force

Who this fits

You’ll suit a commercially focused customer success role combining one-to-one work with major clients and scaled outreach across a large portfolio. The position is based in Kyiv, Ukraine, and involves international client work across varied industries. Experience selling B2B solutions consultatively, or working with payments, ERP, invoicing, reconciliation, and data-driven platforms, will help.

From the employer

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What you’ll do:

This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes
Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

What we’re looking for:

Bachelor's degree, preferably in business or engineering
Fluent in English and Ukrainian
2+ years of account management, sales, business development or other relevant experience
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
Strong written and verbal communication skills
Ability to present a business case to key stakeholders
High level of organization, focus, and ability to work under pressure

Extra Points we need from you:

· High-volume- outbound environment experience, comfortable handling large outreach volumes.

· Experience with CRM platforms like Sales Force and expertise in sales reporting.

· Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.

· Proven track record in working with international clients across diverse industries.

· Experience selling B2B solutions in a highly consultative manner.

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.