Sales and Marketing - Executive Meeting Manager

Pacifichospitality Open · verified Aug 15, 2026

Napa Full-time Manager General Marketing

Mid-level General Marketing role at Pacifichospitality. Napa · full-time · $70,400–$72,000 base.

SalaryStated by Pacifichospitality

$70,400 – $72,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Handle group inquiries for ten to fifty-four rooms and move qualified leads toward booking
Generate business through prospecting, client outreach, negotiation, follow-up, and account development
Coordinate pricing, inventory, and group handoffs with revenue and hotel operations teams
Keep client records and pipeline activity accurate while tracking conversion, pace, and forecasts
Adapt selling tactics to market demand, competitor activity, and slower booking periods

What you bring

Bachelor’s degree in Hospitality, Business, or a related field preferred
Two to five years of hotel or group sales experience, ideally in luxury or resort settings
A record of meeting revenue and conversion goals
Experience with CRM and hotel platforms, including Delphi or Salesforce, preferred
Strong communication, organization, time management, negotiation, and closing abilities

Who this fits

You’ll suit a fast-paced hotel sales role that depends on quick responses, precise follow-through, negotiation, and revenue focus. You’ll coordinate with several internal departments and may occasionally travel for client meetings, site visits, or industry events. The position is based at The Meritage Resort & Spa in Napa.

From the employer

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The salary range for this opportunity is $70,400 to $72,000.

Position Summary

The Executive Meeting Manager (EMM) is responsible for driving group revenue through the solicitation, management, and conversion of small-to-mid-size group business (10–54 rooms). This role focuses on high-volume lead handling, short-term bookings, and maximizing revenue opportunities through strategic selling, efficient response, and strong client relationship management.

The EMM serves as a key liaison between Sales, Revenue Management, and Operations to ensure seamless execution from initial inquiry through turnover, while maintaining alignment with the property’s revenue strategy.

What You Will Accomplish

Key Responsibilities

Sales & Revenue Generation

Manage and respond to all incoming group leads within the 10–54 room range in a timely and professional manner
Drive conversion of inquiries through strategic negotiation, pricing alignment, and proactive follow-up
Actively solicit new business through outbound prospecting, client outreach, and account development
Achieve and exceed assigned revenue, room night, and conversion targets
Identify opportunities to upsell guest rooms, meeting space, and ancillary services

Account & Relationship Management

Build and maintain strong relationships with corporate clients, third-party planners, and repeat group accounts
Ensure consistent communication throughout the sales cycle, from inquiry to contract execution
Maintain accurate and up-to-date client records in CRM systems

Collaboration & Internal Alignment

Partner closely with Revenue Management to ensure pricing, inventory control, and displacement strategies are aligned
Coordinate with Group Rooms, Reservations, and Event Management teams for seamless group execution
Conduct detailed turnover of confirmed groups to operations teams, ensuring accuracy and completeness

Pipeline & Performance Management

Maintain a strong and organized sales pipeline, ensuring all opportunities are actively managed
Track lead activity, conversion metrics, and booking pace to support forecasting and reporting
Participate in regular sales meetings, strategy sessions, and performance reviews

Market Awareness & Strategy

Monitor market trends, competitor activity, and demand patterns within the assigned segment
Adjust selling strategies to optimize performance during need periods and shoulder dates
Contribute insights to support overall sales and revenue strategy

What You Will Bring

Qualifications

Bachelor’s degree in Hospitality, Business, or related field preferred
2–5 years of hotel sales or group sales experience, preferably in a luxury or resort environment
Proven track record of achieving revenue and conversion targets
Strong understanding of group sales processes, contracts, and negotiation strategies
Experience with CRM systems (e.g., Delphi, Salesforce) and hotel systems preferred
Excellent communication, organizational, and time management skills
Ability to manage a high-volume workload with attention to detail and responsiveness

Key Competencies

Results-driven with strong revenue focus
High sense of urgency and responsiveness
Strong negotiation and closing skills
Collaborative and cross-functional mindset
Detail-oriented with strong organizational discipline
Customer-focused with a commitment to service excellence

Success Metrics

Revenue production (room nights and total group revenue)
Lead response time and conversion rate
Pipeline health and booking pace
Client satisfaction and repeat business
Alignment with revenue strategy and need period production

Work Environment

Fast-paced, deadline-driven sales environment
Requires coordination across multiple departments
May require occasional travel for client meetings, site visits, or industry events

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.