eLearning Content Developer & Administrator Support Internship

OUTsurance Open · verified Sep 15, 2026

On-site Centurion Full-time Junior Content Creation

Entry-level Content Creation role at OUTsurance. Centurion · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll support LMS operations by handling user issues, cases, usage reports, testing, and content quality checks
You'll create online learning materials, mailers, infographics, and internal communications with relevant software
You'll help trainers upload courses, manage classes and attendance, run surveys, enter results, and support virtual sessions
You'll maintain LMS procedures, research mobile learning, and recommend changes that reduce manual work

What you bring

Hold Matric plus BIS Multimedia, BA Graphic Design, or a comparable qualification
Show computer literacy, strong communication, careful administration, and excellent language and writing skills
Bring analytical problem-solving ability, research skills, and interest in systems and efficiency
Meet the INSETA conditions: South African citizen, aged 18 to 35, and unemployed for the last 2 months
Have not previously completed an INSETA internship or learnership

Who this fits

This junior, full-time internship suits someone who can work onsite in Centurion while supporting LMS administrators and Learning Academy trainers. You should be comfortable working independently and with a team, engaging stakeholders at any level, and responding constructively to feedback.

From the employer

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for

What do you get OUT?

OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We Offer Our Employees:

A winning, fun and inclusive company culture that embraces diversity.
Great Rewards and Recognition programs.
Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
A chance to give back (Staff Helping SA OUT volunteer program) and much more. Prayer Rooms

This person will support our eLearning Administrators in taking care of the operational performance of our Learner Management System (LMS) as well as offering assistance to the trainers within the OUTsurance Learning Academy.
This person must gain an in-depth knowledge of our LMS, be able to identify and solve system-related anomalies and create efficiencies within the environment.

Take note to qualify for an INSETA Internship program you need to:

Be a South African citizen
Not previously being part of an internship/learnership with INSETA
Be between the ages of 18 & 35
Unemployed in the last 2 months

Please attach your C.V and Portfolio.

Matric
BIS Multimedia / BA Graphic Design or similar

Exposure to one or more of the below disciplines will be beneficial:

Graphic design
Instructional design
Video animation and editing
Audio and video production

Exposure to coding using HTML, CSS, and JavaScript will be highly beneficial but is not compulsory

Responsibilities:

Engage in the learning material development process, including deliverables, sign-offs, and timelines
Design and develop online learning content using applicable software
Design and develop mailers, infographics, and internal communication content using applicable software
Deal with technical support calls/emails/queries from stakeholders and trainers
Provide first-line support on LMS concerns and user issues by logging and managing cases on the applicable platform.
Reporting on usage and statistics
Test and quality assure content on the LMS
Maintain the LMS procedure document
Manage and maintain the social component of the LMS
Explore trends in mobile learning and build on the adoption of this feature
Investigate the LMS, and suggest improvements that will reduce manual tasks
Ensure trainers’ LMS knowledge and skill is up to date based on new findings within the LMS
Assist Academy trainers by:
- Uploading and updating course material and assessments to the LMS
- Creating and managing classes on the LMS, as well as daily attendance rostering
- Creating, monitoring, and drawing online surveys/feedback forms
- Manually uploading results to the LMS
- Conduct per-question trend analysis
- Providing support during virtual classroom sessions

This list is not exhaustive and is a guideline. This person will be expected to undertake any additional tasks which are deemed to be fair and reasonable and fall within the scope of the Learning and eLearning Academy.

Required Competencies & Personal Attributes:

Computer literacy
Good communication skills
Good interpersonal skills
High attention to detail
Strong admin orientation with exceptional language and writing ability
Able to work in isolation as well as within a team
Creative and innovative
Open to criticism and feedback
Researching skills
Highly analytical, with problem-solving abilities
Passionate about systems and creating efficiencies
Ability to engage with, and to transfer knowledge to, peers and stakeholders at any level

To note that in accordance with Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.