Customer Service & Ecommerce Specialist
At a glance
Mid-level Ecommerce Marketing role at Outsourcing Advantage. Santiago de los Caballeros · full-time.
Pay not stated Ecommerce Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer messages from Amazon, eBay, Walmart, Shopify and email, aiming to reply that same business day
- Take phone calls during the stated business hours and resolve customer concerns
- Process returns, refunds and platform disputes, including opening and managing Amazon A-to-Z cases
- Choose Walmart, eBay or Shopify as your specialist marketplace, then maintain its product pages and listing health
What you bring
- You have worked in both customer service and ecommerce
- You speak English at an advanced level and can communicate clearly with American customers
- You can work and respond reliably Monday through Friday during the stated Eastern Time hours
- You know ecommerce platforms and order management systems; Seller-Cloud or similar tools are preferred
Who this fits
This onsite role in Santiago de los Caballeros suits someone organized, detail-focused and comfortable handling customer communications alongside marketplace work. It follows a Monday-to-Friday schedule aligned with Eastern Time business hours.
From the employer
Outsourcing Advantage is seeking a reliable E‑Commerce Specialist to join our team in a fast‑paced, on‑site environment. This role combines customer service with hands‑on ecommerce marketplace management and is ideal for someone organized, detail‑oriented, and comfortable handling customer communication.
Responsibilities
Customer Service
- Manage all incoming messages on Amazon, eBay, Walmart, Shopify, and email
- Answer and handle phone calls during business hours (9 AM – 5 PM EST)
- Ensure all customer messages are answered within the same business day
- Handle returns, refunds, and disputes professionally across all platforms, Disputes (A-to-Z) claims, open and manage cases on amazon seller central.
Marketplace Management
- Take ownership of one specialized platform (Walmart, eBay, or Shopify) and build deep expertise
- Create and maintain product listings with accurate titles, descriptions, and images
- Monitor listing health and resolving any issues promptly
Requirements
- Proven experience in a customer service and e-commerce role.
- Fluent English speaker with a clear, professional accent — comfortable communicating with American customers at a level of C1 Advanced.
- Available and responsive Monday–Friday, 9:00 AM – 5:00 PM EST
- Proficiency working with e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay, or Walmart Seller Center) and order management systems prefered.
- Proficiency with Seller-Cloud or similar multi-channel management tools preferred.
- Tech savvy and a fast learner.
- Committed to providing excellent customer experiences.
Benefits
- Competitive salary.
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly Incentives based on performance
- Weekends off.
- Hiring Bonus
- Growth Opportunities
- Referral Bonus
- National holidays pay double the hourly rate
- US Holidays Off when applicable
- Best work environment in Santiago
- Morning shift available.
- Back-office positions
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