Renewals Specialist
At a glance
Mid-level Account Management role at Outreach. Atlanta · full-time · $45,000–$50,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Track renewal milestones, send customer updates, and coordinate with account managers through weekly reviews and escalations
- Build save plans with account managers and partner teams when customers are at risk or plan to leave
- Update renewal forecasts and risk signals, flag churn or contraction early, and keep CRM records and renewal documents current
- Improve team workflows using customer feedback to make the renewal experience smoother
What you bring
- At least two years working in a SaaS environment
- A BA/BS or equivalent professional experience
- Experience building customer-focused processes, handling forecasts and metrics, and using CRM, project management, or customer success tools
Who this fits
This mid-level role suits someone organized and self-directed who can work independently and engage confidently across organizational levels. It is based in Atlanta, with office attendance two to three days per week. The work is an individual renewal role, partnering with account managers and other teams on customer saves.
From the employer
About the Team
The Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes. Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue. We're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here.The Role
You own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan. Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value. AI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts. Location This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.Your Daily Adventures Will Include
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Renewal Execution: Manage renewal notifications and customer communications, making sure each one is action at each of the key milestones. Partner with AMs during weekly renewal reviews and escalations.
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Save Motion: Partner with Sales (Account Managers and Sales Leaders), Revenue Operations, BI, and Support to save renewals when a customer is at risk or has told us they intend to leave.
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Forecasting and Reporting: Maintain forecast accuracy by updating renewal values and risk indicators. Identify churn, contraction, and renewal risks early. Maintain strong CRM hygiene and renewal documentation.
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Process and Program Design: Design, maintain, evaluate, and iterate team workflows, using customer feedback to build processes that improve the customer experience.
Our Vision of You
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2 plus years of experience in a SaaS environment.
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BA/BS degree or equivalent professional experience.
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Curious about AI and eager to apply it in practical ways.
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Experience developing processes and programs which optimize the customer experience or positively influence renewals process.
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Highly organized and self-directed, with the ability to work independently and engage confidently across all levels of the organization.
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Experience managing forecasts and metrics.
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Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.
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Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets.
Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
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