Inside Service Sales Executive – Lab Diagnostics

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The Inside Service Sales Executive is responsible for driving service revenue, customer retention, and market growth within an assigned portfolio of Siemens Healthineers Lab Diagnostics customers. This role manages a significant customer base with annual responsibilities of $20M+ in contract bookings and $18M+ in revenue, while achieving established sales, renewal, and profitability objectives.

The Inside Service Sales Executive develops and executes strategic account plans to penetrate and expand existing accounts through service contract renewals, Master Service Agreements, warranty conversions, point-of-sale service agreements, and new business. The role requires strong consultative selling, business acumen, relationship management, and the ability to navigate complex sales cycles while partnering closely with Commercial Field Sales, Service, and internal stakeholders.

Key Responsibilities

• Achieve business objectives for the assigned territory, including account penetration, customer retention, revenue growth, market share, and profitability.
• Develop and execute strategic account plans to achieve assigned bookings, revenue, renewal, and business objectives.
• Drive service contract renewals, Master Service Agreements, warranty conversions, point-of-sale opportunities, and new business.
• Manage a large and complex customer portfolio and sales pipeline while consistently achieving or exceeding bookings, revenue, renewal, and sales activity targets.
• Identify, develop, build, and cultivate long-term customer relationships with key decision makers and stakeholders.
• Partner with Commercial Field Sales and Service representatives to identify, develop, and close service opportunities associated with existing and new equipment.
• Successfully manage the full sales cycle, including prospecting, customer engagement, presentations, quoting, negotiation, contracting, follow-up, and closing.
• Research internal systems, customer service history, market conditions, and competitive information to develop effective sales strategies, proposals, and pricing.
• Assist in developing sales forecasts, budgets, operating plans, and account strategies to support business objectives.
• Lead and participate in territory reviews and forecast meetings focused on market conditions, customer needs, competitive activities, pipeline development, and business performance.
• Create and deliver customized phone, video, and on-site presentations based on customers' clinical, operational, and financial needs.
• Maintain accurate CRM records, opportunity documentation, forecasts, customer notes, and sales activity while demonstrating strong CRM discipline and data integrity.
• Collaborate with the Field Service Team, Commercial Field Sales, Finance, Legal, Product Management, Marketing, and other internal stakeholders to support customers and close business.
• Monitor and grow market share while maintaining profitability guidelines established by the Service organization.
• Achieve established sales metrics, including bookings, revenue, renewal rates, call activity, pipeline, and CRM objectives.
• Ability to travel approximately 25% for customer visits, trainings, meetings, and business needs.
• Support the training and mentoring of new employees.

Required Knowledge, Skills, Education, and Experience

• Bachelor's degree is preferred or equivalent combination of education and experience.
• 3+ years of B2B sales experience, preferably in healthcare, medical devices, diagnostics, laboratory services, technology, or another complex sales environment.
• Demonstrated success selling in complex environments and managing large quotas while consistently meeting or exceeding sales objectives.
• Strong consultative selling, prospecting, negotiation, presentation, communication, relationship management, and closing skills.
• Ability to independently manage a large and complex book of business, forecast, analyze customer information, identify opportunities, and develop effective sales strategies.
• Strong organizational, time management, follow-through, and accuracy skills with the ability to adapt to changing business conditions.
• Strong business acumen and demonstrated ability to think strategically and execute effectively.
• Excellent team orientation, collaboration, leadership, and interpersonal skills.
• Demonstrated ability to identify opportunities, solve business challenges, and achieve measurable results.
• Ability to learn and understand complex products, services, contracts, and business processes.
• Strong CRM discipline and experience managing a sales pipeline.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Preferred Knowledge, Skills, Education, and Experience

• Experience in full-cycle sales, including Inside Sales, Account Management, Business Development, or related roles.
• Experience selling service contracts, recurring-revenue solutions, warranties, maintenance agreements, or other service offerings.
• Experience utilizing CRM systems and SAP.
• Demonstrated prospecting skills and ability to develop new business opportunities.
• Professional sales training such as SPIN Selling, Strategic Selling, Professional Selling Skills, Miller-Heiman, COF, or similar.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

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