Client Success Manager
Oasis Solutions Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Oasis Solutions. Louisville · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build relationships with Sage, NetSuite, channel contacts, leaders, and third-party partners
- Contact channel resources about existing renewal portfolios and keep renewal forecasts active
- Find additional service opportunities and platform-change prospects among current clients
- Handle escalations with Oasis teams, partners, user groups, and other internal stakeholders
- Support post-sale reviews, webinars, events, implementations, and third-party project follow-up
What you bring
- Prior experience combining SaaS or ERP sales with client success management
- At least two to five years in customer success, account management, or another client-facing position
- Working comfort with CRM systems such as Salesforce, HubSpot, or comparable tools
- Strong written and spoken communication for building client and internal relationships
Who this fits
This role suits a client-facing manager who can handle several accounts, monitor key metrics, and protect customer satisfaction. You’ll work in a hybrid Louisville, Kentucky setup with travel reaching up to twenty-five percent. A bachelor’s degree in business, Communications, Marketing, or a related area is preferred.
From the employer
About Oasis Solutions
Oasis Solutions is your local NetSuite, Sage 100 and Sage Intacct partner providing business management software solutions to small and mid-sized businesses throughout America. We have offices located in Louisville and Lexington, KY, TN, and NC, and serve clients throughout the United States. Oasis offers the leading software solutions (on-premise and cloud) for accounting and business management (ERP), human resources, payroll, and time & attendance, CRM (Customer Relationship Management), Job Management, Document Management, Warehouse management, and more.
This is a Hybrid role in Louisville Kentucky with a travel requirement of up to 25%.
Qualifications
- Experience with SAAS or ERP sales and client success management is required.
- Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required.
- Minimum of 2-5 years in customer success, account management, or a related client-facing role.
- Exceptional verbal and written communication skills, with the ability to build strong relationships with clients and internal teams.
- Ability to manage multiple accounts, track key metrics, and ensure customer satisfaction.
- Bachelor’s degree in business, Communications, Marketing, or a related field preferred.
What you'll do
- Develop & / or Maintain relationships with Sage, NetSuite & channel resources and leadership, as well as 3rd party partners.
- Perform outbound contact to Sage, NetSuite & Channel resources to collaborate on existing customer renewal portfolios.
- Generate new service opportunities from existing clients.
- Identify current Sage customers, interested in moving to a new platform.
- Acquire and maintain a working knowledge of the complete capabilities of Sage, NetSuite, Adaptive Insights, and 3rd Party Products & Services.
- Work collaboratively with Oasis personnel, partners, Oasis events user Groups, and cross-departmental stakeholders to address customer escalations.
- Maintain an active pipeline of forecasted renewals to meet quarterly & annual quota objectives.
- Work collaboratively with marketing to generate positive reviews, client testimonials, referrals and other successful marketing activities, including but not limited to Oasis events and user Groups.
- Conduct customers post-sales activities through webinars and other events.
- Follow up to evaluate the success of the implementation & 3rd party projects.
- Participate & organize customers through reviews. ,
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