Technical Customer Engineer II
Shanghai Full-time Mid-level Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Nordson. Shanghai · full-time.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityMid-level
LocationShanghai
EmploymentFull-time
PostedSep 3, 2026 · 3w ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Install, start up, commission, troubleshoot, and maintain Nordson PPS products at customer sites
- Coordinate construction with OEMs and owners while tracking site progress, staffing, schedules, and project costs
- Repair PPS components in Shanghai and at customer locations, then close issues through formal acceptance
- Train customers, recommend spare parts and preventive maintenance, and maintain project records on the server
- Use Siemens Step7, WinCC, and Profibus systems while working toward customer satisfaction
What you bring
- At least five years of relevant site-service experience in polymer or plastics plants, including molding-company experience
- You can diagnose on-site problems independently and develop solutions with the service department
- Fluent spoken and written Chinese and English are mandatory
- You communicate well, take initiative, focus on results, and contribute effectively within a team
Who this fits
This role suits a mid-level technical service professional who can manage installations, commissioning, repairs, and customer issues independently. You must travel frequently, work in difficult conditions, and remain flexible about overtime and weekends. The position is based in Shanghai and involves both customer sites and the Shanghai plant.
From the employer
Conducting on –site service for Nordson PPS produce (MD, PELL, EDI ) which comprises installation, Start –up, commissioning, trouble-shooting ,claim management ,training and maintenance.
Supervise and execute installation and commissioning of PPS’s product, coordinate all relevant on-site construction with the OEM company /owner .Monitor site progress and report project status to the project Management, Schedule tasks and staff in accordance with contract conditions, customer’s requirement and cost budget.
Repair PPS components in Shanghai plant and at customer site.
Startup and commissioning of Nordson PPS product at customer site .
Ensure that the installation quality.
Follow-up open issues until completion of project, submit formal acceptance and archive files and documents on sever.
Act professional at site to achieve full customer satisfaction.
Recommend spare parts and preventive maintenance service to customer.
- Familiar with Siemens Step7 / WinCC/ Profile bus.
- Above 5 Years relevant working experience in site service for Polymer/plastics plants experience in molding company .
- Ability to independently analysis problems onsite ,customer solution shall be proposed and carried out in close communication with the service Dept.
- Strong communication skills, result-oriented and with team-spirited ,initiative working attitude and high motivation
- Willingness to travel frequently ,being able to work under difficult condition and flexible to work overtime and weekends
- Good Chinese and English communication skills ,Both in speaking and writing are mandatory .
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