Technical Customer Engineer II
At a glance
Mid-level Solutions & Sales Engineering role at Nordson. Remote, India · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Install, inspect, and test new equipment at customer sites for correct setup
- Train distributors and customers on equipment operation, upkeep, and maintenance
- Service, calibrate, troubleshoot, repair, and debug equipment in-house or on-site
- Document service visits and handle quotations for equipment repairs and servicing
- Share field findings on competitors and potential Nordson product improvements with management
What you bring
- A relevant engineering diploma or degree is required
- Two to five years working with capital equipment in electronics, SMT, or semiconductor manufacturing
- Strong spoken and written English, plus clear communication and interpersonal ability
- You can work independently while staying positive, proactive, resourceful, and collaborative
Who this fits
This role suits a mid-level technical professional who supports sales and customers through equipment installation, training, servicing, and repair. You should be comfortable in factory and clean-room settings, standing for long periods and working shifts. The job is remote in India but includes domestic and international travel.
From the employer
Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.
Essential Job Duties and Responsibilities
- Set up, inspect and test new equipment at customer locations to ensure proper installation
- Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment
- Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules
- Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports.
- Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment
- Handle necessary administration related to quotations for customer on equipment servicing and repair
- Test and package of equipment prior to shipment
- Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry
- Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
- Other duties as required by management
Education and Experience Requirements
- Relevant Diploma / Degree in Engineering
- 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
- Working experience in MNC is preferred.
Preferred Skills and Abilities
- Able to work independently, positively, and a team player
- Strong command of spoken and written English
- Strong interpersonal and communication skills
- Motivated, proactive and resourceful
Working Conditions and Physical Demands
- Factory environment.
- Can expect standing on long hours and work in shift basis.
- Can expect work in Clean-Room environment
Travel Required
Domestic 50% International 10%
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