Global Key Account Manager (m / f / d)
At a glance
Mid-level Account Management role at Nordex Group. Imarcoain.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Shape service plans for assigned global accounts and keep those plans under continuous review
- Act as the coordinated senior contact for clients, connecting them with company products and services
- Build trusted relationships by examining client finances, risks, opportunities, and longer-term priorities
- Lead executive-level operational and technical forums, plus claim discussions aimed at workable settlements
- Find sales opportunities, negotiate major technical agreements, and ensure client obligations are delivered accurately and on time
What you bring
- An engineering degree or comparable qualification is required
- At least ten years working in service operations
- Working proficiency in English and practical command of Microsoft Office, Excel, and PowerPoint
- A proactive, organized, accountable teammate who stays resilient and focused on results
- Empathy and the ability to reach compromises that work for both sides
Who this fits
This role suits an experienced service-operations account manager comfortable with senior client contacts, cross-functional coordination, commercial growth, and technical negotiations. You will report to the Director Global Service KAM and work from Imarcoain, Spain.
From the employer
As part of our growth, we are hiring a Global Key Account Manager (m/f/d) to join our Service KAM Team, reporting to the Director Global Service KAM. In this role, you will be responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
Working closely with all Service areas, Sales, Operations, Legal and Technical Departments, you will develop various strategies to drive sales growth, ensure customer satisfaction, promote the company's services, and achieve win-win claim settlements with assigned clients.
YOUR TASKS:
- Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities
- You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies
- Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients
- High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services
- Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
- Define strategy for assigned accounts (constant process)
- Review client financials and regularly meets with senior executives to understand their longer-term strategies. Lead High Level Operation / Technical Forums with client leadership
- High Level mediation in escalation/claims looking for win-win compromises
- Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
- Negotiation the Major Technical Issues Agreements (warranty extension, etc…) and frame agreements.
- Ensure client instructions / contractual obligations are executed in a timely and accurate manner
YOUR PROFILE:
- Engineering Degree or similar
- Microsoft office, Excel, Power Point
- 10 years experience in Service Operations
- Proficiency in English
- Proactive, great team player and humble person
- Result oriented, resilient, responsible and organized person
- Empathic person and able to find win-win compromises
YOUR BENEFITS
In addition to the opportunity to make our world a little more sustainable, we offer you:
*Some offers may vary by location
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
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