Senior Manager – Customer Success (SA&I)
At a glance
Senior Customer Success role at NielsenIQ. Gurgaon · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead research analysts delivering reliable insights clients can act on, while coaching them and supporting their career growth
- Build relationships with senior client contacts, learn their priorities, and shape solutions around their goals
- Turn client needs into projects by coordinating internal teams and keeping delivery aligned with requirements
- Present research findings with clear recommendations, and train clients on Guided Analytics and CMI offerings
- Spot potential client opportunities in everyday work and pass them to Account Development
What you bring
- A graduate or postgraduate qualification and five to seven years in market research, consumer insights, or related work
- Hands-on quantitative research experience and a strong grounding in the relevant industry
- Experience in client sales and account management for public sector clients
- A record of coaching or managing people, plus strong client and colleague relationship skills
Who this fits
This senior role suits someone who combines client relationship work with quantitative research and team leadership. The position is based onsite in Gurgaon.
From the employer
About the role
NIQ CMI’s Customer Success Team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.
Customer Success is NIQ's key department which is instrumental for the company’s success.
So where do you fit here?
A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.
You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.
If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.
You will be leading a team of research analysts and be responsible for their development and coaching.
In your role, you would:
Lead a team of analysts to deliver consistent and high-quality actionable insight
Build and maintain strong relationships with senior client stakeholders
Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.
Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
Entrusted to deliver flawless research and analytics to our clients.
Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.
You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.
We are looking for people with:
Graduate or Postgraduate with minimum 5 - 7 years of experience in market research industry/ consumer insights or relevant experience
Experience in client sales and account management (for public sector clients)
Proven experience in quantitative market research and a strong background in the relevant industry
Customer-centric mindset
Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
Excellent time management and prioritization skills with a proven track record of delivering projects on time
Good at building relationships, internally and with clients
Strong verbal and written communication skills
Experience of working in an analytical environment
Coaching or managerial experience
A positive and creative approach to problem solving
Excellent presentation skills
Capable of leveraging tools such as Microsoft Excel and PowerPoint
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
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