Public Safety Solutions Engineer
At a glance
Mid-level Solutions & Sales Engineering role at NICE. Remote, USA.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support public safety sales pursuits by demonstrating solutions and serving as the product expert
- Assess agency needs with account executives and turn user-group input into solution requirements
- Prepare technical RFP responses, presentations, and statements of work for opportunities
- Explain solution value to customers, partners, consultants, and high-level decision makers
- Build customer relationships that support long-term revenue and referral opportunities
What you bring
- A bachelor’s degree in computer science, information management systems, or a related discipline
- At least four years selling or providing sales engineering to government or public safety and security organizations
- Experience with government purchasing teams, RFP or bid responses, and state or federal contracts
- Knowledge of criminal justice workflows involving digital evidence, plus strong technical and presentation skills
Who this fits
This role suits a consultative solutions seller who can influence senior decision makers, demonstrate products, and help close public safety business. You’ll work remotely in the USA, support North American prospects and partners, and travel about half of each month within your assigned territory.
From the employer
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The primary objective of this role is to successfully support in the winning of new business by positioning NiCE and its solution portfolio with prospects and partners within the Public Safety sector in North America. This person will work with the various functions within the company such as: Account Executives on the Public Safety business, Product Management, Business Development, Project Management, Legal, Marketing, Professional Services and Customer Support.
How will you make an impact?
- Support sales opportunities by being a product expert and being able to demonstrate solutions capabilities
- Need to have a full understanding of Criminal Justice Process workflow as it pertains to digital evidence
- Interview and engage a variety of user work groups within Public Safety agencies
- Construct needs assessment/analysis while working with Account Executive to ensure alignment
- Collect feedback on solution requirements and interface with Product Management
- Assisting in technical responses to RFPs, and presentations
- Build out of Scope of Work documents (SOWs)
- Continually learn market needs and future trends in the Public Safety sector
- Develop and deliver compelling presentations to end users, partners and consultants
- Sell NiCE value, differentiating between NiCE and its competitors when presenting value proposition to potential and existing customers
- Maintain existing customer relationships with the goal of maximizing revenues long term through relationship building, use them as strong referral sources
Have you got what it takes?
- BA/BS in Computer Science, Information Management Systems, or a related field
- 4+ years experience selling and/or sales engineering into Government verticals and/or into the overall Public Safety/Security industry
- Experience in working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts
- Proven consultative selling style with experience in demonstration and presentation preparation
- Exceptional work ethic
- Strong technical knowledge
- Excellent communication and presentation skills
- Proven creative problem-solving skills
- Strong desire to win and close business
- Experience working with and influencing high end decision makers
- Travel requirement will be ~50% per month within assigned territory
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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