AI Presales Engineer
At a glance
Mid-level Solutions & Sales Engineering role at NICE. Sydney.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Join account executives on discovery calls, technical reviews, demonstrations, and proof-of-concept work
- Create working prototypes and workflow designs with n8n and LangChain to show sales-cycle value
- Turn client needs into deployable designs using RAG, semantic search, and protected enterprise integrations
- Advise CTOs, IT directors, and business leaders on security, privacy, and architecture questions
- Share customer needs and field learnings with Product and Engineering to shape the roadmap
What you bring
- Four to seven years in presales engineering, solutions architecture, or technical consulting focused on automation or generative AI
- Hands-on conceptual knowledge of n8n, LangChain or LangGraph, and RAG pipelines
- A record of connecting AI capabilities such as agents and vector databases to cost, speed, or risk outcomes
- Confidence presenting complex architectures and delivering engaging demos to C-level audiences
- Enough Python or JavaScript fluency to build connectors, handle JSON schemas, and support dependable API tool calls
Who this fits
This individual-contributor role suits a mid-level presales specialist who can combine enterprise discovery, AI solution design, demos, and light coding. You’ll report to the Director of Portfolio Solution Engineering for APAC and work in Sydney, Australia.
From the employer
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value
The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.
The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.
How will you make an impact?
- Value Selling & Discovery: Partner with account executives to lead technical discovery sessions, identify high-value enterprise AI use cases, and articulate the ROI of automated agents.
- Rapid PoC Building: Design and build functional prototypes and workflow blueprints using n8n and LangChain to visually demonstrate value during the sales cycle.
- Solution Architecture: Translate client requirements into production-ready blueprints featuring RAG (Retrieval-Augmented Generation), semantic search, and secure enterprise app integrations.
- Technical Advisory: Serve as the trusted AI expert for client CTOs, IT directors, and business leaders, confidently handling security, data privacy, and architecture questions.
- Cross-Functional Feedback: Feed field insights and client requirements back into the Product and Engineering teams to influence the core product roadmap.
Have you got what it takes?
- Experience: 4–7 years of experience in a Pre-Sales Engineering, Solutions Architecture, or Technical Consulting role, with a strong focus on automation or generative AI solutions.
- Technical Comprehension: Deep conceptual and practical understanding of the AI ecosystem: workflow orchestration (n8n), LLM application frameworks (LangChain/LangGraph), and RAG pipelines.
- Value-Driven Mindset: Proven track record of value selling—translating technical features (like chunking, vector databases, or agents) into business outcomes (cost reduction, speed, risk mitigation).
- Communication & Presentation: Exceptional ability to deliver highly engaging product demonstrations and present complex architectures simply to C-level executives.
- Light Coding Capabilities: Proficient enough in Python or JavaScript to build quick connectors, parse JSON schemas, and ensure reliable api tool-calling in demos.
Requisition ID: 11594
Reporting into: Director, Portfolio Solution Engineering, APAC
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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