Manager Key Accounts

New York Power Authority nypa.gov Open · verified Sep 21, 2026

White Plains Manager Account Management

At a glance

Mid-level Account Management role at New York Power Authority. White Plains · $146,000–$182,000 base.

SalaryStated by New York Power Authority

$146,000 – $182,000

Base salary for this role, in USD per year, as published in the posting.

RoleAccount Management

SeniorityManager

LocationWhite Plains

Base pay$146,000–$182,000

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build retention, growth, cross-sell and repeat-sales plans for an assigned portfolio of existing customers
Lead staff handling key-account issues, performance reviews, succession planning and resource allocation
Manage power-supply and energy-services contracts while tracking customer commitments and progress
Represent NYPA in customer, government, business-stakeholder, municipal and cooperative-association meetings
Use retention, opportunity, market-trend and sales-cycle data for forecasting and senior-management updates

What you bring

A bachelor’s degree is required, with business, marketing, finance or engineering preferred
At least five years in energy, specifically customer engagement or account management
Strategic account planning, solution selling, conflict resolution and customer relationship skills
Previous people-management or supervisory experience is preferred

Who this fits

You’ll suit a manager who can lead staff while building strategic relationships with energy customers and advising senior leaders. The role requires clear presentations, customer advocacy and the ability to balance customer needs with delivery constraints. You must be willing to travel up to a quarter of the time within New York State. Salary is listed at $146,000 to $182,000 per year.

From the employer

Summary

Applies knowledge of market needs, business development, and customer service to provide compelling products, value propositions and excellent service to NYPA customers. Engages in customer strategy planning and retention strategies. Develops new products to meet customer needs, aligns with the organization for implementation, and manages P&L. Forges strategic business relationship with NYPA customers to promote organizational awareness, profitable business, and clean energy solutions. Leverages knowledge of energy industry and market trends to enable customers make informed decision, anticipate their needs, and provide optimal solutions. Uses data analytics to review/report on customer retention, enhance relationship with high value clients and identify new business opportunities.

Develops medium to long-range sales plans and prepares strategies to protect, grow, and diversify the relationship with a defined group of existing customers. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. Resolves problems and ensures customers receive high quality customer service and develops client retention and growth plans and strategies for developing profitable business with assigned accounts. Reviews and reports on customer retention, business opportunity and market trends.

Responsibilities

Leads staff to help resolve day-to-day key account management issues that arise in the various customer segments. Inform Sr. Management of any issues that deserve attention from Sr. or Executive Management.
Manages staff on utilizing NYPA’s various power supply and grant programs that help customers throughout the state.
Works with staff to ensure customers are meeting all contractual requirements such as energy efficiency audits, job/capital investment commitments, power utilization, contract extension process, etc.
Represent NYPA at local government, business stakeholder, muni/coop association, economic development, and customer meetings.
Lead and manage team including performance reviews, salary administration, succession planning and resource balancing
Manage the execution of formal power supply and energy services contracts.
Ensure that customers are on track to achieve their goals and develop metrics to measure success.
Create and facilitate regular forums for the sharing of information including customer needs and key strategic planning.
As applicable, actively manage performance in terms of business lead opportunities and sales cycle status reporting as the basis for reporting, outcome metrics, and forecasting.
Advocate for the customer and advise senior management on current trends, issues, or customer challenges and makes recommendations to address and resolve them.

Knowledge, Skills and Abilities

Knowledge and perspective of external forces that could impact customer decision making.
Ability to articulate the customer point of view, influence NYPA’s interaction, and balance customer needs with ability to deliver.
Ability to motivate, lead and coach staff as well as ability to develop strong working relationships with other groups within NYPA.
Strong ability to deliver engaging, informative, well-organized presentations.
Demonstrated ability to think strategically, develop strategic account plans, proactively identify problems, and to develop and implement solutions selling to overcome obstacles.
Ability to anticipate, manage and constructively resolve conflicts, overcome objections, and create value added customer solutions.

Education, Experience and Certifications

Bachelor’s degree required.
Bachelor’s Degree in Business Administration, Marketing, Finance, Engineering is preferred.
Minimum of 5 years energy experience with specific emphasis on customer engagement/account management is required.
New economic business development experience is preferred
Prior management/supervisory experience preferred

Physical Requirements

Ability and willingness to travel up to 25% within the state of New York.

The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $146,000 - $182,000. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.

The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.

NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.