Inside Sales Specialist (Spare Parts)
At a glance
Mid-level Account Executive role at NETZSCH Group. Exton · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Sell spare parts and accessories while helping customers identify the components they need
- Create verbal and written quotes, then enter orders and supporting paperwork in SAP
- Handle credits, returns, warranty replacements, customs documents, and delivery updates
- Resolve shipment and accounting issues while coordinating with service engineers and aftersales colleagues
- Track customer requests in the CRM and keep customers informed about quote and order progress
What you bring
- Technical training or at least six months of related technical experience
- Previous work in a customer-facing position
- Clear written and spoken communication, careful attention to detail, and strong problem-solving ability
- Patience, empathy, and a professional approach when customer situations become stressful
Who this fits
You'll suit a customer-facing inside sales role centered on technical spare-parts support, order administration, and frequent status communication. The position requires working on-site in Exton, Pennsylvania, with hybrid scheduling available after training. You should be comfortable working with SAP, CRM cases, customers, service engineers, and aftersales teams.
From the employer
NETZSCH Premier Technologies is a leading manufacturer of milling, mixing, dispersing, and classifying equipment. Located in Exton, PA, NETZSCH Premier Technologies is the North American subsidiary of the globally operated group of NETZSCH companies. With an extensive list of machines and a variety of processing solutions, NETZSCH is renowned as the longest standing provider of horizontal bead mills, and as an innovator in the field of fine grinding and dispersing.
NETZSCH Premier Technologies, LLC is looking for an Inside Sales Specialist to support our customers in a direct customer service capacity. The primary functions of this position include internal spare parts quotes and order generation, communicating technical information related to spare parts, and general customer service pertaining to spare parts order fulfillment. Specifically, this position includes:
- Direct and indirect sales of all spare parts and equipment accessories
- Assist customers with identification of parts.
- Provide and prepare verbal and written quotations and process all received orders through SAP with appropriate paperwork.
- On a daily/weekly basis, prepare customer credits, return authorizations, and warranty replacement documents as well update customers on delivery changes for open orders.
- Prepare customs papers as needed.
- Solve problems involving over shipments, late shipments, accounting problems, etc.
- Work with Field Service Engineers and other NETZSCH Aftersales staff as needed.
- Improve overall customer satisfaction by providing timely, enthusiastic and thorough communication to all customers, end users, and outside sales personnel. This includes sister company affiliates and Technical Support staff.
- Proactively communicate with customers related to quote and order status regardless of positive or negative information.
- Generate and monitor cases in CRM system related to customer requests.
- Assist Aftersales Manager as needed.
Successful candidates will have a a technical background with at least 6 months related experience or training/education in a technical field. Prior experience in a customer facing position is also required. In addition:
- Excellent written and oral communication skills are required.
- The ability to display attentiveness, patience and empathy when dealing with customers and maintain a professional demeanor in stressful situations.
- Must have strong attention to detail, thoroughness and problem solving skills
- Must be able to work on-site in Exton, PA with the option for a hybrid (onsite/remote) schedule after training is complete.
NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD, 401k with Company match, tuition reimbursement and paid time off.
We are an Equal Opportunity Employer, including disability/vets.
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