Renewal Specialist - Italian

NetApp netapp.com Open · verified Sep 25, 2026

Cork Mid-level Account Management

At a glance

Mid-level Account Management role at NetApp. Cork.

Pay not stated

RoleAccount Management

SeniorityMid-level

LocationCork

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run support-service renewals from start to finish, keeping completion accurate and on schedule
Work with quoting specialists to produce accurate renewal quotes and protect quote quality
Improve on-time and in-quarter renewal results while applying discount controls
Talk with customers and partners about needs, concerns, and the value of support services
Coordinate account planning, resolve renewal escalations, and advise internal teams on support policies

What you bring

Three to five years in a customer-facing or customer-service position
Experience working in a sales setting, with strong customer focus and organisation
Italian fluency at C1 level or higher
Working knowledge of CRM tools such as Salesforce and Microsoft Office

Who this fits

This role suits a customer-focused renewal professional who can manage contract details, solve escalations, and collaborate with sales, pre-sales, customer success, and account management. You must be available in the Cork City office at least three times per week. Curiosity, comfort with new technology, continuous learning, and a willingness to challenge existing processes are important.

From the employer

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist - Italian speaker to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

As per NetApp's hyrbrid culture, you will need to be available to come to the Cork City Office at minimum 3 times per a week.

Job Requirements

Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Your Profile

A minimum of 3-5 years in customer-facing or customer service role.
Experience operating in a sales environment.
Fluency in Italian (C1 or above)
Familiarity with CRM software (e.g. Salesforce), MS OfficeDemonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.
Detail-oriented with good organisational skills
Proactive and customer-centric approach