Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Nestlé. Meycauayan.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer orders, questions and problems across several communication channels
- Track orders through delivery and payment, resolving order blocks, fulfillment problems and billing issues within service timelines
- Update customers on order progress, stock or logistics risks, and steps to address them
- Coordinate returns, refusals and claims, working with logistics, billing, sales and demand teams to resolve cases
- Keep CRM or ticket records accurate and visible, and help identify causes behind process improvements
What you bring
- A bachelor’s degree in business, supply chain or a related area
- Two to five or more years in customer service, shared services or order-to-cash work
- You understand the order-to-cash flow, including fulfillment, billing, collections and returns
- You can use SAP, MS Office and database or reporting tools
Who this fits
This role suits someone with customer service or order-to-cash experience who can manage several priorities and handle sensitive customer situations professionally. It is a full-time role based in Meycauayan, Bulacan, Philippines.
From the employer
Location: Meycauayan, Bulacan, Philippines
Company: Nestlé Integrated Business Services Manila, Inc.
Employment Type: Full-Time
Education: Bachelor’s Degree
Experience Level: 2+ Years of Relevant Experience
Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.
Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.
A Day in the Role
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Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
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Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
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Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
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Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans
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Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
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Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
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Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
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Support continuous improvement initiatives by identifying root causes and contributing to process enhancements
What Will Make You Successful
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Bachelor's degree in business, Supply Chain, or related field
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2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
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Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
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Excellent communication and stakeholder management skills
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Strong problem-solving ability with high attention to detail
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Ability to manage multiple priorities in a fast-paced environment
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Proficiency in MS Office and database/reporting tools (SAP)
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Customer-centric mindset with the ability to handle sensitive situations professionally
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