Customer Solutions Specialist - KR

Nestlé nestle.com Open · verified Sep 25, 2026

Meycauayan Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Nestlé. Meycauayan.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationMeycauayan

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Handle orders, questions, and customer problems through several communication channels
Track each Order-to-Cash step from capturing the order through delivery and payment
Clear blocked orders, delivery problems, and billing cases within SLA timeframes
Update customers on order progress, shortages, delays, and planned resolutions
Coordinate returns, claims, and refusals while keeping CRM and ticket records accurate

What you bring

A bachelor’s degree in business, Supply Chain, or a related discipline
At least two years in customer service, shared services, or Order-to-Cash work
Fluent spoken and written Korean for operational and stakeholder communication
Working knowledge of order capture, fulfillment, billing, collections, returns, and SAP

Who this fits

You’ll suit a mid-level customer operations role centered on Korean-language support, order handling, and issue resolution. The job is based in Meycauayan, Bulacan, Philippines, and requires careful prioritization, stakeholder coordination, and professional handling of sensitive customer situations.

From the employer

Location: Meycauayan, Bulacan, Philippines

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full-Time

Education: Bachelor’s Degree

Experience Level: 2+ Years of Relevant Experience

Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.

Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.

A Day in the Role

Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels

Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment

Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines

Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans

Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies

Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery

Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders

Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

What Will Make You Successful

Bachelor's degree in business, Supply Chain, or related field
Fluent in Korean (spoken and written), with strong communication skills to support business operations and stakeholder engagement

2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes

Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)

Excellent communication and stakeholder management skills

Strong problem-solving ability with high attention to detail

Ability to manage multiple priorities in a fast-paced environment

Proficiency in MS Office and database/reporting tools (SAP)

Customer-centric mindset with the ability to handle sensitive situations professionally