Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at NCR Atleos. SOUTH AFRICA VIRTUAL · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, fix and maintain ATMs and connected equipment, including work across multiple vendors
- Investigate site problems with customers, then keep ownership of each issue through resolution under SLA terms
- Keep customers informed about equipment changes, handle escalations and maintain day-to-day service relationships
- Record stock movements, callout details and status updates in the mobile app and electronic call notes
- Travel around South Africa for ATM servicing and installations, with weekend or holiday standby when required
What you bring
- Three to five years of technical work in ATMs or a related field
- A National Diploma in Electrical Engineering and Grade 12 or an equivalent NQF 4 qualification
- A valid South African Code B/8 driving licence, English proficiency and computer literacy
Who this fits
This role suits a hands-on customer engineer who can troubleshoot equipment, communicate directly with customers and service partners, and work independently while supporting a team. The position is based in the Witbank and Secunda area, involves travel within South Africa, and includes rostered weekend, public-holiday or weekend-shift work when needed.
From the employer
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Description
Job Title: Customer Engineer
Location: Mpumalanga (Witbank Secunda)
Position Summary & Key Areas of Responsibility
• Installs, repairs and maintains hardware of ATM’s and related devices.
• Produces and maintains equipment performance/activity reports and installs modifications.
• Provides multi-vendor maintenance.
• Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Daily process the movement of stock and nature of the callout details on the mobile app.
• Communicate status updates with your electronic call notes throughout the day.
• Deal with customers and third-party service providers telephonically and in-person.
• Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.
Technical Application
• Applies working knowledge of assigned product line(s)
• Applies policies, procedures and basic diagnostic techniques
• Develops sales and lead generation skills
• Trouble shoots more advanced modules
• Conflict resolution and Escalation procedures
• Complete NCR specific Certification based on business/district needs and assigned areas
• Complete business/district specific training (i.e. T&T training) as prescribed by manager
Basic Qualifications
• Grade 12 or NQF 4 Equivalent
• National Diploma in Electrical Engineering
• Comptia A+ Certification is advantageous
Minimum Experience
• Prior technical experience in the ATM/ related field is essential 3-5 years.
• Computer Literate
• Proficient in English
• Valid South African Driving License (Code B/8)
Personal Characteristics
• Communication Skills
• Self- Driven and Disciplined
• Customer Focused and Team Player
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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