Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at NCR Atleos. NEW SOUTH WALES VIRTUAL · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Install, service, repair, and upgrade customer equipment plus related hardware, software, and network components
- Investigate service requests and system behavior to find root causes and restore customer operations
- Provide technical assistance across varied customer settings and third-party technologies
- Keep customers updated, escalate when needed, and carry issues through resolution under SLAs
- Complete service and activity records while following operating and safety procedures
What you bring
- Hands-on ability to troubleshoot customer equipment, hardware, software, and network components
- Experience supporting customers across different environments and third-party technologies
- Ability to manage issues through resolution while meeting service-level commitments
Who this fits
You’ll suit a mid-level customer engineering role centered on field-style equipment support, diagnostics, customer communication, and issue ownership. The position is listed as virtual in New South Wales, Australia. Employment depends on passing the screening checks that apply to the job.
From the employer
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas of Responsibility
Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components.
Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
Provides technical support across a range of customer environments and third-party technologies.
Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required.
Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions.
Responsible for ownership of customer issues through to resolution in accordance with service level agreements (SLAs).
Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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