Regional Director of Community Engagement and Experience

Job Description:

This exciting regional Hybrid role is based in our beautiful Central Ohio corporate office, has dynamic responsibilities and opportunities for growth scaling our current operations.

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

PURPOSE

In this role, you will be responsible for advancing person-centered engagement, therapeutic recreation, and holistic wellness programming across the assigned regional portfolio.

ESSENTIAL FUNCTIONS

Lead Community Life, Wellness & Memory Care Strategy

• Provides strategic leadership for community life, engagement, wellness, and memory care across a regional portfolio

• Ensures programs reflect a person-centered, holistic wellness approach that supports residents’ cognitive health, physical well-being, emotional resilience, social connections, community involvement and spiritual enrichment

• Integrates engagement and wellness into the overall resident experience, aligning with organizational mission and operational priorities

• Creates opportunities for and sources volunteers to support department strategy

Drive Program Excellence & Consistency

• Establishes standards and ensures consistent execution of high-quality engagement and wellness programming across communities

• Monitors program effectiveness and resident outcomes, using data and feedback to drive continuous improvement

• Promotes innovative, evidence-informed practices that enhance resident engagement and quality of life

Lead, Develop & Support Teams

• Provides direction, guidance, and development to Community Life, Wellness, and Memory Care leaders and teams

• Supports facility leadership with talent strategies including hiring, onboarding, training, and retention

• Fosters a culture of accountability, collaboration, and service excellence across communities

Ensure Quality, Compliance & Operational Alignment

• Ensures compliance with regulatory standards and organizational expectations related to life enrichment and programming

• Manages Resident engagement platforms, establishes standards and develops processes for execution, data analysis and reporting

• Supports quality assurance, survey readiness, and performance improvement efforts

• Partners with operations leadership to align programming with business objectives and resident care goals

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

• Performs other duties as assigned.

Education: Bachelor’s degree in Therapeutic Recreation, Recreation Therapy, Gerontology, or related field

Experience: 2 plus years of experience in senior living, senior services or serving special needs populations with experience supporting memory care and/or dementia focused programming

Skills:

• Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

• Must have strong computer skills with basic professional computer software (Microsoft Office suite, Windows, Excel, etc.) and the capacity for quickly learning new software systems.

• Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.

• Must be able to successfully lead others in an environment of complexity.

• Must have strong motivational skills and a high emotional intelligence quotient (EQ).

• Must have a track record of success making data-informed decisions that positively effect change.

Travel: Frequent, 50% or more

Licensure: Current Certified Therapeutic Recreation Specialist (CTRS) preferred

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family

  • Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account

  • Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support

  • Parental Leave paid at 100% for four weeks

  • Coverage begins first of the month following your date of hire!

• Dental & Vision coverage for you and your family with Nationwide providers.

• Company provided Life & ADD insurance and Disability coverage.

• Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness.

• Flexible Spending Accounts for Dependent Care and Transportation & Parking

• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!

• Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!

• Reimbursement for Tuition expenses

• Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 100%

(Programs vary depending on Full Time, Part Time or Contingent Status)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.