Social Media Moderator

Nasoft.eg Open · verified Sep 10, 2026

On-site Kuwait City Full-time Mid-level Social Media

Mid-level Social Media role at Nasoft.eg. Kuwait City · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll manage messages, comments, and interactions across the brand's social channels
You'll answer customer questions accurately, professionally, and within the required timeframe
You'll track orders, requests, complaints, and escalations through resolution with relevant teams
You'll protect the brand voice, flag inappropriate or spam content, and report moderation issues
You'll spot recurring concerns and conversation trends, then share insights with internal teams

What you bring

You bring one to two years in social moderation, community management, customer service, or similar work
You communicate fluently in Arabic, including a strong command of the Kuwaiti dialect
You handle heavy inquiry volumes with accuracy, professionalism, detail, and consistent follow-through
You solve customer problems well and stay effective under pressure in a fast-moving environment
You understand Facebook, Instagram, TikTok, and X; experience with Kuwaiti customers or GCC e-commerce is preferred

Who this fits

This role suits a responsive, customer-focused communicator who can manage high-volume conversations and coordinate with several internal teams. You'll work onsite in Kuwait City for an e-commerce brand, six days per week. The listing includes health insurance and social insurance.

From the employer

Nasoft is hiring a Social Media Moderator on behalf of one of our clients, a leading e-commerce brand in Kuwait.

We are looking for a highly responsive and customer-focused Social Media Moderator to manage customer interactions across the brand's social media platforms.

Key Responsibilities

Monitor and manage social media messages, comments, and customer interactions across different platforms.
Respond to customer inquiries and questions accurately, professionally, and within the required response time.
Follow up on customer orders, requests, and complaints and ensure they are properly handled.
Handle customer complaints and coordinate with the relevant teams to ensure fast and effective resolution of issues.
Focus on maintaining high customer satisfaction and delivering a positive customer experience.
Maintain the brand's tone of voice across all customer interactions.
Monitor and report inappropriate, offensive, or spam content according to moderation guidelines.
Identify recurring customer concerns and share relevant insights with internal teams.
Coordinate with Customer Service, Operations, Logistics, Marketing, and other relevant departments when needed.
Follow up on escalated cases to ensure timely resolution and proper customer communication.
Monitor customer feedback and social media conversations to identify trends and areas for improvement.

Requirements

1–2 years of experience in Social Media Moderation, Community Management, Customer Service, or a similar role.
Fluent Arabic with excellent command of the Kuwaiti dialect.
Excellent written and verbal communication skills.
Strong customer service and problem-solving skills.
Previous experience working with Kuwaiti customers or in the GCC e-commerce market is highly preferred.
Ability to handle a high volume of messages, comments, and customer inquiries while maintaining accuracy and professionalism.
Strong attention to detail and follow-up skills.
Ability to work under pressure in a fast-paced environment.
Good understanding of social media platforms, especially Facebook, Instagram, TikTok, and X.
Experience with social media management or customer service tools is a plus.

Benefits

Workeing Conditions & Benefits:

Working Model: On-Site in Kuwait
Working DAys: 6 Days per week
The company provides health insurance.
The company provides social insurance.