Lead Account Manager
At a glance
Senior Account Management role at Nasdaq. Sao Paulo-WeWork · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build durable relationships with senior decision makers across your assigned international customer accounts
- Lead recurring strategy discussions that connect client priorities with Nasdaq’s products and services
- Use presentations and consultative conversations to generate interest in additional offerings
- Review customer information and sales reporting to spot retention risks and growth opportunities
- Coordinate with senior Account Managers to support satisfaction and revenue expansion
What you bring
- A bachelor’s qualification in business or a related area, or equivalent hands-on experience
- At least ten years in account management, client success, or sales serving international or regulated sectors
- A track record of influencing stakeholders, creating solutions that can scale, and guiding cross-functional work
- Clear communication skills and experience operating in collaborative, matrixed organizations
Who this fits
This role suits a senior, client-oriented relationship builder who can engage strategic decision makers and work across functions. It is based in São Paulo with a hybrid arrangement requiring at least three office days each week, subject to change. Spanish proficiency, capital markets or fintech exposure, and experience working across cultures are preferred.
From the employer
As a Lead Client Success Management reporting to our Regional Head of CSM, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue.
You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.
Key Responsibilities
- Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
- Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.
- Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.
- Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
- Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.
Required Qualifications
- Bachelor’s degree in Business, or a related field, or equivalent practical experience.
- 10+ years of experience in account management, client success, or sales within a global or regulated industry.
- Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
- Clear communicator with experience in collaborative, matrixed environments.
Preferred Qualifications
- Advanced degree or certification (e.g., MBA, PMP).
- Experience in capital markets, fintech, or regulated industries.
- Exposure to global teams and cultural nuances in cross-border collaboration.
- Spanish language proficiency.
This position will be located in Sao Paulo, Brasil and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
Benefits & Rewards
We offer a competitive, holistic rewards package that supports the well-being of our employees and their families.
Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.
For more information, visit Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
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