Lead - Account Manager(Italian and Spanish Speaking)
At a glance
Senior Account Management role at Freshworks. Paris · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Expand key accounts through additional sales and renewals, aiming to beat revenue targets while improving customer outcomes
- Earn executive confidence by connecting customer challenges with business value and measurable results
- Run complex sales cycles from first steps through close, then build durable customer partnerships
- Coordinate with internal teams to find growth opportunities, support retention, and develop a reliable pipeline
- Forecast accurately and travel as needed to meet customers and represent the team
What you bring
- At least five years in SaaS or solution sales, account management, or another customer-facing role, with proven success in a relevant territory
- Fluency in both Spanish and Italian is required
- You have worked with enterprise customers and senior leaders, met goals, and built value over the long term
- Strong presentation and relationship skills, including listening carefully and linking product capabilities to business needs
Who this fits
This senior account management role suits someone comfortable with enterprise customers, complex sales, renewals, and growth targets. The focus is on Italian and Spanish markets, and the role is based onsite in Paris. Travel may be required.
From the employer
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our Italian and spanish markets.
What you’ll do:
- Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
- Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
- Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
- Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
- Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
- Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
- Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
- Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
- Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.Proficiency in Spanish and Italian lanuages is a must
- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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