Vice President, Regional Client Onboarding Lead for Global Markets Products
At a glance
Leadership Customer Success role at MUFG. Singapore Office Marina One · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead APAC onboarding for corporate clients using Global Markets products, serving as their main contact
- Coordinate front office, compliance, legal and operations teams to complete onboarding accurately and on time
- Review client documents against regulatory, market and internal-policy requirements, including US-person onboarding
- Improve onboarding speed and first-time accuracy through automation, digitization and process changes
- Manage the onboarding team, handle escalations and coach staff toward accountability and continuous improvement
What you bring
- At least seven years in client onboarding, regulatory onboarding, middle office or Financial Markets operations
- At least two years working with Global Markets products, with product knowledge across Bonds, Equities, FX or derivatives preferred
- Strong knowledge of KYC and AML rules plus corporate onboarding for Global Markets and Funds clients
- Working understanding of Dodd Frank, EMIR and JSA requirements for markets onboarding
- Experience partnering with Legal, Compliance, KYC and Front Office teams for corporate clients across APAC
Who this fits
This suits a senior onboarding leader who can manage complex documentation, explain regulatory obligations clearly and coordinate teams across departments and regions. You’ll work in the Singapore office and lead a Global Markets onboarding team for APAC. The role also fits someone comfortable acting as the escalation point and mentoring staff.
From the employer
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Job Description:
We are seeking a dedicated Client Onboarding Lead – Global Markets Products to join us. This role will focus on providing seamless onboarding support for corporate clients engaging in global markets products across the APAC region. The successful candidate will act as the primary liaison between clients, internal stakeholders, and operations team to ensure efficient compliance and product enablement.
Job Responsibilities:
Client Onboarding & End-to-end facilitation
Lead and manage Client Onboarding - global markets products team in the APAC region.
Serve as the primary point of contact for the client for Global Market products onboarding, ensuring smooth onboarding experience.
Drive implementation and improvements to Global markets product onboarding for best client experience focused on reduction in TAT and first time right.
Drive and be part of automation and digitization initiatives
Guide and support client in understanding onboarding requirements for global market products.
Coordinate with front office, compliance, legal team and operations to deliver timely onboarding.
Timely identification and escalation of issues during onboarding.
Provide guidance on regulatory framework such as Dodd Frank Act, EMIR (European Market Infrastructure Regulation), and JSA (Japanese Securities Act) as part of markets onboarding requirement.
Collect, review and validate client onboarding documentation in line with regulatory requirements, markets regulation and internal policies.
Work closely with Global Markets compliance team to ensure adherence to all the regulatory requirements (Eg: US Persons Onboarding)
Track onboarding progress, maintain accurate records and provide status updates to stakeholders.
Team Leadership
Serve as the primary escalation point for Global Markets Onboarding cases
Manage and mentor the team, providing performance and performance feedback.
Foster culture of accountability, collaboration, and continuous improvement.
Drive continuous improvement in onboarding to enhance efficiency and client satisfaction.
Job Requirements:
Experience & Knowledge
Minimum 7 years of experience in client onboarding, regulatory onboarding, middle office, or operations within Financial Markets or Institutional Banking, with at least 2 years in handling Global Markets products.
Direct experience and knowledge of Global Markets business in any of the following areas preferably in Middle office operations and risk.
Product knowledge of Bonds, Equities, FX and derivatives is preferred
Good knowledge of KYC/AML regulations and corporate client onboarding process specifically onboarding Global Markets products and Funds clients
Demonstrated understanding of regulatory frameworks including Dodd Frank Act, EMIR (European Market Infrastructure Regulation), and JSA (Japanese Securities Act) as part of markets onboarding requirement.
Experience coordinating with Legal, Compliance, KYC, and Front Office teams.
Experience working with corporate clients across APAC region.
Skills & Competencies
Client-centric mindset with a focus on delivering exceptional service.
Lead and ability to manage multiple complex onboarding requirements and documentation under tight timelines.
Effective stakeholder management and communication skills, with the ability to explain regulatory requirements clearly.
Analytical mindset with attention to detail and risk awareness
Proactive problem solver with strong organization skills.
Team player who can collaborate across departments and regions.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
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