(LDC) Head of Department - Presales.Enterprise Business Unit

•The Head of Presales is responsible for leading the presales function, ensuring the effective translation of customer requirements into tailored fixed and mobile solutions. This includes•overseeing technical solution design,•proposal development, bid qualification, and customer engagement to drive business growth.••To lead a team to provide a specialised presales service creating and managing complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.•Understand the customer’s technical environment and strategic goals to design and deliver customised solutions that meet MTNs’ client specific needs.

Strategy Development and Implementation

•Lead, create and manage complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.•Act as a key player in driving not just sales, but also broader business transformation and long-term client success through Pre-sales and solution architecture function.•Define and maintain the architecture and solution standards in line with MTN Group guidelines to guide the design and implementation of product solutions within the identified specialised product/ solution domain.•Continuously evaluate and refine pre-sales and solution architecture processes to ensure they are aligned with the company’s strategic growth priorities, increasing efficiency, and competitive advantage.

Enterprise Solution Presales & Postsales Engagement Leadership

•Engage with C-suite executives and decision-makers to identify pain points and business challenges.•Conduct in-depth industry-specific workshops to uncover opportunities where MTN’s solutions can drive impact.•Translate business problems into technical and commercial solution requirements.•Work with MTN’s product, solutions, and engineering teams to develop tailored, industry-specific solutions.•Provide input on architectural designs, bill of materials (BOM), and solution roadmaps.•Ensure that solution proposals are aligned with customer business outcomes and industry trends.•Act as a trusted advisor during solution deployment, ensuring alignment with customer expectations. Ensure cross-functional teams deliver solutions in line with the agreed business case and customer objectives.•Support bid strategy development and provide executive input on RFx submissions.•Validate that MTN’s proposals align with industry benchmarks and customer expectations.•Represent MTN in high-stakes bid discussions to influence decision-making at an executive level.•Lead executive-level customer pitch meetings, positioning MTN’s enterprise solutions as a competitive advantage.•Participate in industry roundtables, forums, and conferences to elevate MTN’s market credibility.•Build strategic partnerships with OEMs, technology vendors, and industry influencers to enhance MTN’s enterprise solution portfolio.Enterprise Solution Presales & Postsales Engagement Leadership

People Leadership /Management

•Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.•Develop and maintain a high-performance team that consistently meets or exceeds targets.•Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.•Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.•Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.•Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment•Develop and maintain a high-performance team that consistently meets or exceeds targets.•Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.•Develop and implement a training plan to build and develop skills within the team.•Enable and model healthy employee relations and collaborative teamwork.•Manage diversity, develop, and embed an Employment Equity plan for the business area.•Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management•Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Governance

Strategic governance and interlock

•Develop and execute the Pre-sales and solution architecture governance framework and associated forums to govern the application of solution standards within the specialised product/ solution domain.•Lead regular strategic meetings with key stakeholders to align on pre-sales and solution architecture activities, review solution performance, and identify new opportunities.•Perform evaluation baseline of key performance indicators (KPIs).•Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.•Facilitate preparation of proposals on change initiatives, policies and procedures.

Escalations

•Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.•Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.•Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.•Manage and provide solutions through stakeholder consultation where relevant.

Performance

•Implement processes for regular review and refinement of solution offerings based on performance data and customer feedback in line with MTN SA Strategy.•Ensure alignment between and across other functions within MTN SA product/ solutions, including but not limited to market representatives.•Provide reports as required timeously regarding performance and outcomes of the unit.

Education

•4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related•MBA / Masters Advantageous Experience

At least 10-12 years related experience in architecture design and delivery, inclusive of;

•Leadership position in pre-sales or solutions architecture.•Extensive experience in designing and implementing complex technical solutions within telecommunications/ TechCo, including knowledge of enterprise solutions.•Proven track record of collaborating with sales teams to develop and deliver solutions that meet customer needs and drive revenue growth.•Experience in managing complex solution development projects, from initial requirements gathering to final implementation. Skills•Excellent communication skills•Business Acumen•Analytics and Interpretation•Strategic Thinking•Organisational Agility•Dealing with ambiguity and complexity NB! Please note that this is a Limited Duration Contract (LDC).