Analyst - Loyalty Management.Marketing NG

MTN EXTERNAL CAREER SITE Open · verified Oct 10, 2026

Ikoyi Full-time Mid-level General Marketing

At a glance

Mid-level General Marketing role at MTN EXTERNAL CAREER SITE. Ikoyi · full-time.

Pay not stated General Marketing salary

RoleGeneral Marketing

SeniorityMid-level

LocationIkoyi

EmploymentFull-time

PostedOct 9, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Help the Loyalty Manager find and activate related offers that encourage loyalty customers to stay and spend
Work with other teams to identify eligible customers, track them, and move them into suitable loyalty offers
Oversee approved reward schemes, checking payments and delivery, fixing routine issues, and escalating significant problems
Turn loyalty data into checked reports and programme insights, and prepare briefs and presentations for planned work
Handle loyalty paperwork, purchase orders, supplier payments, procurement logistics, and required reporting

What you bring

A degree in a related subject and fluency in English
At least three years in your area of specialization, including experience working with others
Three to seven years of work experience, including time in a medium-sized organization

Who this fits

This role suits someone at a mid-career level who can combine loyalty reporting with operational coordination. Customer analytics, loyalty reporting, market research, or business insights experience is an added advantage.

From the employer

Reports To: Manager - Loyalty Management
Division: Marketing

Mission:

Supports the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization, while measuring performance and business outcomes to ensure alignment with strategic objectives.

Description:

Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.

Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.

Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.

Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.

Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.

Ensure timely and accurate completion of all loyalty management reporting requirements.

Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.

Education:

First degree in any related discipline

Fluent in English

Experience: 3-7 years’ experience which includes

Minimum of 3 years’ experience in an area of specialisation; with experience working with others

Experience working in a medium organization

Work experience in customer analytics, loyalty programme reporting, market research, or business insights will be an added advantage.