Midweight Graphic Designer

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.   We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.    We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.   Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

The Customer Design team, a branch of the MOO Creative Department, is a group of highly talented and efficient graphic designers primarily tasked with servicing our valuable Business Customers.

This is an exciting opportunity in our Cape Town hub for an mid level graphic designer who can produce high-quality, impactful layouts that capture and promote our Business Customers' vision under tight deadlines. This role requires organization, collaboration, creativity and a keen eye for detail, all executed with clear communication amongst internal stakeholders and external partners.

Responsibilities

• Create bespoke designs for MOO Business Customers across our full product range that exhibit an adherence to brand guidelines and production specifications
• Effectively communicate with Sales, Production and Customer Success to troubleshoot and complete design requests
• Collaborate with cross-functional partners to produce eye-catching design work for external partnerships and internal MOO-branded resources
• Ability to quality check and spot on screen file issues to problem solve any customer print and/or design issues
• Consistently meet strict turnaround times on all assignments
  Note that these hours are 2-11PM to support customers in the US market 

About You

• Proven knowledge and experience with Adobe Creative Cloud (Indesign, Illustrator, Photoshop)
• Proficient retouching skills - ability to incorporate changes on raw files
• Proficient presentation skills - ability to both build presentations and present to our internal and external customers
• Fanatical about the smallest of details
• Demonstrated digital print knowledge and experience working with digital presses including foil and UV printing
• The ability to read, understand and question a brief to deliver exceptional work
• Knowledge of typography and best practices for kerning, leading, tracking and font management
• Knowledge and awareness of current design and technology trends and how to apply them to customer design work
• An appreciation of creative standards and design best practices
• Excellent time management skills, independently balancing immediate needs with longer-term projects
• Passionate about people – customers and internal stakeholders, alike  
• The ability to give and receive constructive feedback to effectively complete design requests    
• Passion for inspiring and mentoring a team, encouraging experimentation of new styles, tools, and processes  
• Empowers the team, does not micromanage
• Self-motivated and a team player
• Ability and willingness to adapt to and champion change
• Relevant design degree or equivalent experience in an artworking role    
• Portfolio required - examples of AI tool usage, a plus

Nice to Have

• Customer service experience preferred

What’s it like to work at MOO?  MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.   That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.   Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.   As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.