Account Executive

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now. Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

To continue the success that MOO Business Services is today, we are looking for an exemplary B2B Account Executive in our London location who will onboard and inspire new business clients, further helping us grow our business services base in the UK, Europe, and further afield.

Your sales team will be made up of Account Executives, Account Managers and a Sales Manager. Together you are responsible for onboarding and growing existing business services accounts at MOO, and working collaboratively to ensure that each client has a seamless experience working with us.

This is an exciting opportunity for someone that can build rapport quickly, perform in-depth discovery, and make recommendations to MOO’s prospective business clients on how they can best use our products and services.

Responsibilities

• Serve as the first human contact with business customers and introduce them to MOO service, design and product offerings
• Leverage moderate skill in influencing and resilience to fully understand prospective business client needs and inspire them through thoughtful value driven proposals
• Manage a pipeline of both prospect and recently onboarded client accounts, actively contacting leads and opportunities from multiple channels
• Provide live demonstrations of our business platform, help prospective clients product product samples and educate on our product and service offerings
• Onboard new client accounts for first order(s) and subscription and facilitate a seamless introduction to an Account Manager or the Customer Success team
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to prospective clients in order to win their business
• Keep clear records of work in Sales Department CRM system so that the department can work as a team to ensure the best client experience
• Leverage moderate closing skills to achieve and exceed monthly new account and revenue targets

About You

• Relevant full cycle sales experience within an account management role
• Leverages sales skills and moderate to advanced level business acumen to dig deeper in opportunity funnels and make creative sales
• Motivated to make 35+ outbound calls a day
• Highly organised and able to handle a high inbound lead flow, opportunity pipeline, as well as onboarding new customers
• Prefers busy days with lots of action and will actively seek and prospect opportunities
• Enjoys being in an advisory role, helping clients solve problems and coming up with creative solutions
• Can operate effectively in situations where there is ambiguity
• Enjoys a challenge and isn’t afraid to try something new
• Thrives in a team setting and working closely with peers towards personal and professional growth

Nice To Haves

• Previous experience in prospecting and/or onboarding new business
• Knowledge of design/print
• Experience with Salesforce
• Bi-lingual capabilities

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program. Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.